Bianca Van Wyk
Kallangur
Summary
Clinic Manager with extensive experience in operations management and customer service at Laser Clinics Australia. Expertise in employee recruitment and training, leading to high-performance teams and increased stakeholder satisfaction. Strong problem-solving skills contribute to improved operational efficiency and effective clinical oversight. Maintains a calm and focused approach in high-pressure environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinic Manager
Laser Clinics Australia
09.2019 - Current
- Resolved client complaints promptly, enhancing stakeholder satisfaction.
- Hired and trained employees to build a high-performance team.
- Conducted regular staff evaluations, providing feedback and setting performance goals.
- Developed and enforced policies to improve operational efficiency and patient care standards.
- Ensured customer priority at every interaction within the team.
- Established team KPIs to manage performance effectively.
- Oversaw daily clinic operations to ensure functionality.
- Monitored clinic compliance through regular checks and maintenance.
- Created fortnightly rosters to optimize workforce scheduling.
- Managed inventory by ordering all stock and stocktakes in a timely manner.
Senior Beauty Therapist
Australian Skin Clinics
10.2017 - 08.2018
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Trained new staff in product knowledge and customer service protocols.
Senior Dermal Aesthetician
Clean Clear and Correct
11.2014 - 04.2016
- Executed Clean Clear & Correct laser and light facials to enhance client satisfaction.
- Conducted ozone teeth whitening treatments to offer diverse service options.
- Trained staff members on procedures and customer engagement techniques.
- Managed front desk operations to ensure efficient client flow and scheduling.
- Maintained a sterile environment through rigorous cleaning protocols.
- Oversaw stock control to optimize inventory management.
- Explained treatment benefits to clients, promoting pre-pay packages and memberships.
- Fostered strong client relationships to deliver exceptional service experiences.
Senior Laser Therapist/Dermal Therapist
Laser Clinics Australia
10.2012 - 11.2014
- Ensured exceptional customer service standards to enhance client satisfaction.
- Trained staff on new products and services through observation and coaching.
- Resolved customer complaints promptly to maintain positive relationships.
- Managed front desk operations to streamline visitor experience.
- Oversaw stock control and ordered supplies to ensure adequate inventory levels.
- Coordinated maintenance repairs for laser equipment to ensure operational efficiency.
- Administered laser treatments for hair removal, acne, spider veins, pigmentation, and sun damage.
- Conducted skin needling, medical-grade peels, and microdermabrasion procedures for skin rejuvenation.
Personal Assistant/Receptionist Administrator
Servcorp
01.2010 - 10.2012
- Coordinated event and meeting room logistics to ensure seamless operations.
- Executed daily banking duties and processed accounts efficiently.
- Managed client interactions through face-to-face meetings and phone communications.
- Oversaw ordering of office stationery for Sydney head office.
- Maintained databases in client management software for accurate record-keeping.
- Contacted creditors monthly regarding overdue accounts to facilitate timely payments.
- Facilitated support for Facilities Management team to enhance overall efficiency.
- Organized catering and events, ensuring all requirements were met.
Student Liaison Officer/Administrator Coordinator
Australian Careers Business College
05.2008 - 01.2010
- Liaised with parents, staff, students, and community to provide timely information.
- Managed routine and complex enquiries to ensure efficient communication.
- Oversaw records management for staff, student, and financial matters.
- Suggested plans and solutions to achieve established outcomes effectively.
- Coordinated class lists with teaching staff to facilitate class organization.
- Executed recruitment tasks including pre-selection, classification, mailing, and follow-up.
- Created forecast documentation and analyzed data for routine reports to stakeholders.
- Processed student admissions, registrations, enrollments, and transfers efficiently.
Receptionist/Customer Care Manager/Administrative Manager
Fitness First
03.2005 - 05.2008
- Delivered exceptional customer service while managing a team of six staff members.
- Trained staff on efficient resource utilization and new product offerings.
- Implemented stock control measures, including monthly inventory assessments and needs analysis.
- Resolved daily customer complaints by addressing issues promptly and effectively.
- Performed bookkeeping tasks, including accounts receivable and accounts payable management.
- Maintained accurate daily filing and data entry utilizing Microsoft Excel and Word.
- Coordinated meeting room booking and management for optimal usage.
- Facilitated communication with staff, suppliers, and trades personnel to ensure smooth operations.
Education
High School Diploma -
Australian Academy of Beauty And Spa Therapy
Sydney, NSWSkills
- Operations management
- Administrative leadership
- Employee recruitment and training
- Clinical oversight
- Customer service excellence
- Problem solving and troubleshooting
- Stress resistant
Certification
Current: Updating Infection control and skin penetration
Completed: USE LICENCE - hair removal - skin rejuvenation (including superficial pigmentation adjustment) - superficial capillary reduction
Completed: Laser Safety Course
Completed: Australian Academy of Beauty and Spa Therapy- Diploma of Beauty Therapy.
Completed: First Aid Certificate
Completed: Successfully completed year ten certificate including IPAT (industry preparation and training).
Timeline
Clinic Manager
Laser Clinics Australia
09.2019 - Current
Senior Beauty Therapist
Australian Skin Clinics
10.2017 - 08.2018
Senior Dermal Aesthetician
Clean Clear and Correct
11.2014 - 04.2016
Senior Laser Therapist/Dermal Therapist
Laser Clinics Australia
10.2012 - 11.2014
Personal Assistant/Receptionist Administrator
Servcorp
01.2010 - 10.2012
Student Liaison Officer/Administrator Coordinator
Australian Careers Business College
05.2008 - 01.2010
Receptionist/Customer Care Manager/Administrative Manager
Fitness First
03.2005 - 05.2008
High School Diploma -
Australian Academy of Beauty And Spa Therapy
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