Bianca Vine
Verrierdale,QLD
Summary
Proven track record in enhancing customer satisfaction and streamlining office operations, demonstrated during tenure at O'Brien Electrical Noosaville. Skilled in office management and customer service, adept at employee supervision and maintaining confidentiality. Achieved consistent sales targets by fostering team efficiency and leveraging organizational skills.
Overview
18
18
years of professional experience
Work History
Office Manager
O'Brien Electricial Noosaville
05.2017 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Sales Assistant
Frangipani
01.2012 - 05.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Sales Assitant
Witchery
Macquarie Centre, North Ryde Sydney
04.2009 - 08.2010
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Sales Assitant
David Jones
01.2008 - 10.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Sales Supervisor
David Jones
07.2006 - 02.2007
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Education
Dilpoma in Hospitality Management - Hospitality Administration And Management
Macleay College
Sydney, NSW10.1993
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Scheduling and calendar management
- Employee Supervision
Timeline
Office Manager
O'Brien Electricial Noosaville
05.2017 - Current
Sales Assistant
Frangipani
01.2012 - 05.2017
Sales Assitant
Witchery
04.2009 - 08.2010
Sales Assitant
David Jones
01.2008 - 10.2009
Sales Supervisor
David Jones
07.2006 - 02.2007
Dilpoma in Hospitality Management - Hospitality Administration And Management
Macleay College
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