Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Bianca Young

Lane Cove

Summary

Adaptable Office Manager with experience in the day to day running of two offices for a CBD based insurance company. Managing a variety of tasks on any given day. Personable with excellent communication skills.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Office Manager

Assetinsure
10.2022 - Current
  • Day to day running of two offices.
  • On and off boarding of staff.
  • Reconciliation of petty cash and invoices.
  • Authorisation of payments in multiple banking systems.
  • Coordinate team and company wide events.
  • Inventory management of kitchen supplies and stationery.
  • Management of facilities.
  • Coordinating special projects.
  • Reception duties, managing incoming calls and emails.

Corporate Services Officer

TASCORP
02.2022 - 09.2022
  • Provide support to the Senior Manager, Corporate Services and Governance.
  • Provide support to the Board.
  • Create training content.
  • Coordinate contractors, catering, travel, annual vaccinations and staff social activities.
  • Manage tenancy issues.
  • Monitor delegations.
  • Manage leave, car park and WHF calendars.
  • Procurement of office supplies, stationery, IT equipment and miscellaneous items.
  • Maintain asset and key registers.
  • Produce reports and documentation.
  • Database and information management.

Operations Officer

TASCORP
12.2015 - 01.2022
  • Assisted Settlements Officer, HR Officer, Operations manager, Senior Manager of Operations and CFO/Corporate Secretary.
  • Provided support to Board.
  • Created and update training content and procedures.
  • Trained staff.
  • Monitored deal delegations.
  • Coordinated contractors, catering, annual vaccinations and staff social activities.
  • Managed tenancy issues & IT jobs.
  • Managed software set-up and IT equipment for new staff.
  • Managed home set-up for remote working.
  • Procured office supplies, stationery, IT equipment and miscellaneous items.
  • Maintained and updated financial markets database.
  • Maintained Settlements records.
  • Assisted in annual transactional audits.
  • Reconciled treasury settlements accounts.
  • Settled financial market transactions.
  • Produced reports and documentation.
  • On and Off Boarded staff.
  • Assisted with IT and database projects.
  • Head of Christmas decorating.

Operations Coordinator

Nielsen
08.2012 - 12.2015
  • Analysed and validated data.
  • Investigated and researched products.
  • Reviewed and processed reports.
  • Prepared process guidelines.
  • Trained and supported team members.
  • Assisted project manager.

Events & PR Assistant

Pink Diamond Events & PR
09.2011 - 07.2012
  • Supported events execution and venue set up.
  • Sourced sponsorship for charity events.
  • Research, administration and general duties.
  • Data collection and entry.
  • Market research.

Private Client Assistant

NAB
09.2007 - 01.2011
  • Supported Private Client Manager.
  • Provided high level of customer service to clients.
  • Proactively managed client investments.
  • Identified sales opportunities.
  • Processed limited renewals and applications.
  • Processed and prepared lending documentation.
  • Managed end to end settlements process and post settlement activities.
  • Monitored credit quality, identifying irregular accounts.
  • Reconciled office accounts.
  • Maintained client files and records.

Securities Officer

NAB
08.2005 - 09.2007
  • Analysed and processed data.
  • Prepared loan accounts.
  • Disbursed loan proceeds.
  • Processed security settlement payments.
  • Prepared client correspondence.
  • Provided assistance to Private Client Assistants.

International Officer in Charge

NAB
09.1998 - 08.2005
  • Managed staff and maintained high level of training.
  • Prepared profit and loss reports.
  • Cash handled and balanced variety of currencies.
  • Reconciled accounts.
  • Processed international payments.
  • Managed foreign exchange transactions.
  • Maintained product to meet customer demand.
  • Reconciled cash drawer and resolved discrepancies.

Bank Teller/International Officer

NAB
04.1994 - 09.1998
  • Provided high level of Customer Service.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Reconciled cash drawer and resolved discrepancies.
  • Reconciled accounts.
  • Processed international payments and foreign currency transactions.

Skills

  • Administrative support
  • Customer Service
  • Facilities Management
  • Procurement Management
  • Microsoft Excel, Teams & Outlook
  • Microsoft Teams
  • Ez Office Inventory
  • Employment Hero
  • Articulate
  • One Note
  • AsdeqDocs
  • Austraclear
  • FIS Quantum

Certification

  • NDA Certificate in Workplace Heath & Safety Training
  • Swinburne Certificate IV in Financial Services

Timeline

Office Manager

Assetinsure
10.2022 - Current

Corporate Services Officer

TASCORP
02.2022 - 09.2022

Operations Officer

TASCORP
12.2015 - 01.2022

Operations Coordinator

Nielsen
08.2012 - 12.2015

Events & PR Assistant

Pink Diamond Events & PR
09.2011 - 07.2012

Private Client Assistant

NAB
09.2007 - 01.2011

Securities Officer

NAB
08.2005 - 09.2007

International Officer in Charge

NAB
09.1998 - 08.2005

Bank Teller/International Officer

NAB
04.1994 - 09.1998

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Bianca Young