Bianca Zammit
Melbourne,VIC
Summary
Dedicated support worker with extensive experience at Independent, skilled in daily living assistance and emotional support. Proven ability to enhance client independence through personalized care and effective communication. Committed to maintaining confidentiality and health safety, fostering strong relationships that promote well-being and dignity. Recognized for improving client satisfaction and overall quality of care.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Support Worker
Independent
08.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Implemented behavior management plans for clients with challenging behaviors, promoting harmonious living environment.
- Developed strong rapport with clients, which facilitated more effective support and guidance.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Improved client independence with structured life skills training.
Retail Worker
Bunnings Warehouse
10.2008 - 06.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered incoming calls and emails to provide product information, features and benefits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Receptionist
Bunnings Warehouse
10.2008 - 04.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Hairdressing
De Leajo
01.2004 - 01.2008
- Gained proficiency in various hairdressing techniques, such as cutting, coloring, and styling, through hands-on training under experienced stylists.
- Enhanced client satisfaction by providing personalized mobile hairdressing services at their preferred locations.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Enhanced overall salon atmosphere by contributing to a positive work environment and fostering strong team dynamics.
- Answered telephone calls to provide information and schedule new appointments.
- Offered exceptional service and support to walk-in and scheduled customers.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Safeguarded client confidentiality by keeping accurate records of treatments performed while maintaining privacy protocols.
- Demonstrated adaptability by quickly learning new products introduced into salon offerings.
- Ensured proper inventory management by accurately tracking product usage during appointments and restocking supplies as needed.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
- Upheld highest standards of professionalism throughout all interactions with clients, colleagues, supervisors.
- Delivered outstanding results under pressure during peak hours while maintaining composure.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Helped customers select styles for special events such as prom and formal dances.
- Consulted with clients on current trends and offered advice on flattering cuts and styles.
- Answered phone calls and emails to schedule client appointments.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Developed creative techniques to provide clients with latest hairstyles.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Demonstrated thorough knowledge of all salon products and services.
- Developed loyal following of clients by providing high-quality services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Education
Certificate III - Hairdressing
Francapelli Acadamy
Hawthorn, VIC 01.2004 - 01.2008
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Daily living assistance
- Confidentiality and privacy
- Cleaning and sanitizing
Timeline
Support Worker
Independent
08.2023 - Current
Retail Worker
Bunnings Warehouse
10.2008 - 06.2024
Receptionist
Bunnings Warehouse
10.2008 - 04.2013
Hairdressing
De Leajo
01.2004 - 01.2008
Certificate III - Hairdressing
Francapelli Acadamy
01.2004 - 01.2008
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