Bianca Caroline Costa Lima
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Overview
3
3
years of professional experience
Work History
Receptionist
Medkare Medical Centre
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Waitress
Create Catering
05.2022 - 03.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cashier
Sampa Wolli Creek
05.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Crew Member
McDonald's
11.2020 - 05.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
High School Diploma -
Marrickville High School
Marrickville, NSW11.2022
No Degree - English Education
Marrickville Intensive English Centre
Marrickville, NSW06.2021
Skills
- Time Management
- Organization and Efficiency
- Menu Memorization
- Sales Expertise
- Cash Handling
- Verbal and Written Communication
- Telephone Etiquette
- Hard Working
- Respectful and Resilient
- Team Work
- Problem Solving
- Reception
Languages
English
Full Professional
Portuguese
Native or Bilingual
Timeline
Receptionist
Medkare Medical Centre
01.2023 - Current
Waitress
Create Catering
05.2022 - 03.2023
Cashier
Sampa Wolli Creek
05.2021 - 12.2021
Crew Member
McDonald's
11.2020 - 05.2021
High School Diploma -
Marrickville High School
No Degree - English Education
Marrickville Intensive English Centre
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