Bianka Cesnik
Craigieburn,Victoria
Summary
Dynamic and results-driven professional with extensive experience in administrative support and customer service, notably at TNT Express. Excelled in correspondence distribution and problem-solving, enhancing client satisfaction and stakeholder relations. Demonstrated security awareness and adept at scheduling, contributing to efficient operations and positive outcomes.
Overview
13
13
years of professional experience
Work History
Receptionist
TNT Express
Tullamarine, VIC
10.2017 - 08.2018
General reception speaking with clientelle handling major accounts/ auto accounts, processing payments and refunds if needed, speaking with stakeholders and resolving any matters in a timely manner
Administration Assistant
TAL
Melbourne, VIC
05.2015 - 10.2017
This was a reception based role where I would assist customers with all their insurance needs, payments, warm transfers and problem solving.
Receptionist Administrator
Telstra
Melbourne, VIC
02.2009 - 02.2015
Handled customer complaints, and feedback.
Warm transfered to specified areas of the company
Problem solving, and contacting customers to resolve any issues they may have had.
Retail Assistant
Cash Converters
Craigieburn, VIC
01.2006 - 09.2009
Assist customers with products including demonstarting how items work, process payments and refunds, general Housekeeping.
Education
Craigieburn Secondary College
Craigieburn, VICSkills
Correspondence distribution
Security awareness
Administrative support
Scheduling
Timeline
Receptionist
TNT Express
10.2017 - 08.2018
Administration Assistant
TAL
05.2015 - 10.2017
Receptionist Administrator
Telstra
02.2009 - 02.2015
Retail Assistant
Cash Converters
01.2006 - 09.2009
Craigieburn Secondary College