Bibash Nepal
Parramatta,NSW
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
Overview
8
8
years of professional experience
Work History
Lead Barista
Luneburger German Bakery, QVB, Townhall
01.2021 - 02.2024
- Optimized workflow processes for faster order completion, decreasing wait times for customers.
- Created new training guidelines, and provided staff orientation and training.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Barista
Mascot Corner Cafe
07.2020 - 12.2021
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
Barista
Clubhouse D' Cafe
01.2019 - 07.2020
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
Crew Leader
McDonald's
09.2017 - 11.2018
- Handled employee scheduling, balancing workload while accommodating individual preferences and availability.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback to crew members.
- Analyzed customer feedback to identify areas for improvement in service delivery.
Crew Member
McDonald's
05.2016 - 09.2017
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Observed customer purchases in line and differentiated between standard portions.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
High School Diploma -
Liverpool International College
Kathmandu06.2015
Skills
- Safe Food Handling Practices
- Menu development
- Cash Register Operations
- Espresso preparation
- Team Management
- Reliable and Dependable
- Cash Handling
- Supply Ordering
- Relationship Building
Timeline
Lead Barista
Luneburger German Bakery, QVB, Townhall
01.2021 - 02.2024
Barista
Mascot Corner Cafe
07.2020 - 12.2021
Barista
Clubhouse D' Cafe
01.2019 - 07.2020
Crew Leader
McDonald's
09.2017 - 11.2018
Crew Member
McDonald's
05.2016 - 09.2017
High School Diploma -
Liverpool International College
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