Supriya Bista
Sydney
Summary
Adept at managing high-stress situations, I enhanced customer loyalty and resolved disputes with empathy during my tenure at Woolworths North Parramatta. My proficiency in POS systems and exceptional communication skills led to efficient problem-solving and teamwork, significantly improving customer satisfaction and repeat business.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Woolworths North Parramatta
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Hope Nursing Collage
Lalitpur, Nepal02-2021
Skills
- Communication Skills
- Problem-Solving
- Use of advance software such as POS
- Patience
- Time Management
- Adaptability
- Product Knowledge
- Conflict Resolution
Timeline
Customer Service Representative
Woolworths North Parramatta
10.2023 - Current
High School Diploma -
Hope Nursing Collage
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