BIBEK DUMRAKOTI
Kogarah,NSW
Summary
Dynamic professional with a proven track record at SIXT Car and Truck Rental, enhancing customer satisfaction and streamlining operations. Excelled in consultative sales and problem resolution, leveraging skills in Microsoft Office Suite and critical thinking. Mentored teams for peak performance, achieving significant improvements in service standards.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
SIXT Car and Truck Rental
08.2022 - Current
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
Cleaning Supervisor
Assetlink Services
02.2022 - 08.2022
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Evaluated employee performance and developed improvement plans.
Audio Transcripter
Cloud-Factory
05.2021 - 12.2021
- Scanned and filed audio records in alphabetical order to maintain organized and up-to-date POS software.
- Verified signatures and checked audio charts for accuracy and completion.
- Listened to recorded dictation and transcribed information using POS software.
- Met all confidentiality guidelines as directed by company.
Education
Bachelor of Science - Information Technology
Crown Institute of Higher Education
North Sydney06.2024
Advanced Diploma - Network And Security
Australian Technology And Innovation College
Redfern, NSW07.2020
Skills
- Paperwork Processing
- Data Collection
- Account updating
- Consultative Sales
- Information Security
- Call Management
- Data Entry
- Microsoft Office Suite
- Problem Resolution
- Follow-up skills
- Call triaging
- Customer Relationship Management (CRM)
- Computer Proficiency
- Microsoft Excel
- Critical Thinking
Timeline
Customer Service Representative
SIXT Car and Truck Rental
08.2022 - Current
Cleaning Supervisor
Assetlink Services
02.2022 - 08.2022
Audio Transcripter
Cloud-Factory
05.2021 - 12.2021
Bachelor of Science - Information Technology
Crown Institute of Higher Education
Advanced Diploma - Network And Security
Australian Technology And Innovation College
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