Bibek Dumre
Hurstville,NSW
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Woolworths Group
07.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Information Technology - Information Technology
Victoria University
Sydney, NSW09.2022
Advanced Diploma - Information Technology
Australian Institute of Business And Technology
Sydney Olympic Park, NSW07.2020
Skills
- Negotiation Expert
- Logistics Policies and Procedures
- Engineering Principles
- Engine Components
Certification
AZ-900
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Manager
Woolworths Group
07.2021 - Current
Bachelor of Information Technology - Information Technology
Victoria University
Advanced Diploma - Information Technology
Australian Institute of Business And Technology
AZ-900