BIBEK K C
Sydney,Australia
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Australian Full Working Rights
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Woolworths
Sydney
07.2023 - 05.2025
- Delivered high-quality service and handled daily customer queries efficiently.
- Worked in team-based retail operations to meet sales and satisfaction targets.
- Role upgraded: Team Member → Supervisor
Customer Service Cashier
Chinnamasta Gold Shop
Bhaktapur, Nepal
04.2016 - 09.2022
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers with inquiries, ensuring satisfaction and resolving issues promptly.
- Maintained clean and organized checkout area to enhance customer experience.
- Managed cash register operations, balancing cash drawer at end of shifts.
- Trained new staff on register operations and customer service best practices.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
Education
Graduate Certificate - Project Management
Central Queensland University
03.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Relationship building
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Microsoft outlook
- Team development
- Store maintenance
Accomplishments
- Supervised team of seven staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
LANGUAGE
Mandarin Chinese
English
Hindi
Nepali
Interests
- Cooking
- I like trying new recipes and food trends
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
Customer Service Representative
Woolworths
07.2023 - 05.2025
Customer Service Cashier
Chinnamasta Gold Shop
04.2016 - 09.2022
Graduate Certificate - Project Management
Central Queensland University