Bibek Pandey
Sydney,NSW
Summary
Dynamic Housekeeping Manager with a proven track record at Facilinet Building Maintenance, enhancing guest satisfaction and streamlining operations. Expert in quality assurance and supervisory skills, I've led teams to achieve significant improvements in service delivery. Skilled in supply inventory management and guest relations, excel in elevating customer experience and operational efficiency.
Overview
7
7
years of professional experience
Work History
Housekeeping Manager
Facilinet Building Maintenance
07.2024 - Current
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Coordinated household cleaning service operations and managed client relations.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Addressed customer feedback and complaints to maximize satisfaction.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Managed staff of 25 housekeepers.
Housekeeping Site Supervisor
Facilinet Building Maintenance
10.2022 - 06.2024
- Inspected cleanliness of common areas and offices.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Assumed responsibility for personnel deployed to work site.
- Created weekly and monthly reports
- Maintained records and logs of work performed and materials and equipment used.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Inspected equipment and tools used for safe operation.
Room Attended/ Houseman
Global Hospitality Solution
02.2018 - 09.2022
- Kept building entryway glass clean and polished for professional presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
Education
Master of Information System Management - Information Systems
Australian Institute of Higher Education
Sydney03-2024
Bachelor of Accountancy - Accounting
Australian Institute of Higher Education
Sydney, NSW12-2021
Skills
- Quality assurance and control
- Cleaning practices
- Guest relations
- Quality improvements
- Supervisory skills
- Performance improvements
- Task delegation
- Payroll
- Employee evaluations
- Supply inventory management
Timeline
Housekeeping Manager
Facilinet Building Maintenance
07.2024 - Current
Housekeeping Site Supervisor
Facilinet Building Maintenance
10.2022 - 06.2024
Room Attended/ Houseman
Global Hospitality Solution
02.2018 - 09.2022
Master of Information System Management - Information Systems
Australian Institute of Higher Education
Bachelor of Accountancy - Accounting
Australian Institute of Higher Education
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