Bibek Parajuli
Sydney,Australia
Summary
Driven by a passion for data, I am an experienced Data Analyst skilled in transforming raw data into actionable insights. With hands-on experience in advanced Excel and Power BI, I excel in creating clear, impactful visualizations that support informed decision-making. My years of experience working in Pandas and Seaborn enable me to effectively manipulate and analyze complex datasets. I am well-versed in advanced SQL, allowing me to query and manage large volumes of data efficiently. Additionally, I am grounded in machine learning concepts, and eager to apply these techniques to real-world problems.
Overview
4
4
years of professional experience
Work History
Data Analyst - Internship
Education Centre of Australia
05.2024 - 10.2024
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
Service Desk Analyst
Precision Industries
05.2023 - 05.2024
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for end users.
- Supported a diverse range of users across multiple locations by addressing software, hardware, and network issues effectively.
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
Customer Service Representative
Ampol
01.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Information Technology - Big Data
Victoria University
Sydney, NSW01.2023
Skills
- EXCEL : PivotTable, VLOOKUP, Power Query, DAX Functions, Advance Excel
- Database Management, Data Manipulation, Data Cleaning and Validation, Data Modelling and Data Analysis
- SQL : Microsoft SQL Server, Postgresql, Jupyter Notebook
- Python : NumPy, Pandas, Seaborn, Matplotlib
- Power BI, Tableau
Projects
- Cyclistic Bike-Share Analysis: Conducted an in-depth analysis of customer riding patterns using Python. Created visualizations with Matplotlib and Seaborn to highlight differences between casual riders and annual members, providing actionable insights for marketing strategies.
- Data Analysis for Premier League Season 23/24: Analyzed match statistics, team performance, and player metrics using Python. Created data visualizations with Matplotlib and Seaborn to uncover trends and insights into the season’s top performers and key match outcomes.
Timeline
Data Analyst - Internship
Education Centre of Australia
05.2024 - 10.2024
Service Desk Analyst
Precision Industries
05.2023 - 05.2024
Customer Service Representative
Ampol
01.2021 - 05.2023
Bachelor of Information Technology - Big Data
Victoria University
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