Bibek Man Shrestha
Strathfield
Summary
Experienced and results-driven Restaurant Manager with a strong background in the food and beverage industry, known for delivering exceptional customer service and operational excellence. Over 6 years of hands-on experience managing busy restaurant operations, leading diverse teams, optimizing workflows, and driving revenue growth. Skilled in staff training, cost control, inventory management, and maintaining high standards of food safety and hygiene. A confident leader who thrives in fast-paced environments and consistently ensures guest satisfaction while meeting business goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
The Branksome Hotel & Residences
08.2022 - Current
- Planning and overseeing the daily operations of the restaurant to ensure efficiency and guest satisfaction.
- Supervising and coordinating staff roasters, delegating duties, managing team performance.
- Monitoring inventory levels of food and beverages, placing supplier orders, and ensuring appropriate stock rotation and storage.
- Addressing customer concerns and feedback in a professional and timely manner, upholding high service standards.
- Ensuring strict adherence to health and safety regulations, cleanliness protocols, and local licensing requirements.
- Assisting with budgeting processes, implementing cost control measures, and reviewing financial performance to support operational goals.
- Collaborating with kitchen staff to develop and refresh menus in line with customer preferences and seasonal ingredients.
- Training and mentoring new employees in service standards, customer interaction, and internal policies.
- Trained in managing banquets charges and functions using Opera Cloud.
Food and Beverage Team Leader
Crown Casino Sydney
10.2022 - 07.2023
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Improved customer satisfaction by implementing efficient food and beverage service strategies.
- Streamlined inventory management with efficient ordering and storage procedures.
- Coordinated special events, catering services, and private parties to generate additional revenue streams.
Restaurant Supervisor
Sheraton Grand Hotel
07.2022 - 11.2022
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
Restaurant Assistant Supervisor
Hotel Bhirkuti
03.2020 - 05.2021
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
- Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
- Managed cash transactions responsibly while maintaining complete confidentiality regarding sensitive financial information from guests.
- Streamlined ordering process for faster service, effectively managing multiple orders simultaneously.
- Enhanced customer satisfaction by providing personalized food and beverage recommendations based on individual preferences.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain sufficient supplies.
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
- Implemented creative upselling techniques, driving sales of premium menu items and increasing overall revenue.
Food and Beverage Attendant (Internship)
Sheraton Grand Hotel, Dubai
12.2018 - 12.2019
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Education
Bachelor in Hospitality Management - Hospitality Management
KFA Business School & IT
Baneshwor, Kathmandu, Nepal11-2019
Certificate III & Certificate IV - Automotive Engineering & Technology
Lennox Institute Pty Ltd
12 Phillip St, Parramatta NSW 215001-2025
Higher Secondary School (+2) -
Kathmandu Unified City H.S School
Chabahil-07, Kathmandu Nepal01-2015
Secondary Level (SLC) -
Wits Academy
Boudha, Kathmandu, Nepal01-2013
Skills
- Opera Cloud, Micros Symphony
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Shift management
- Menu pricing
- Restaurant promotion management
- Take-out service
- Wine history
- Event coordination
Certification
- Responsible Service of Alcohol (RSA).
- Food Safety Certification.
- First Aid Certification.
- Fire Warden Certification.
Languages
English
Full Professional
Hindi
Professional Working
Nepali
Native or Bilingual
Timeline
Food and Beverage Team Leader
Crown Casino Sydney
10.2022 - 07.2023
Restaurant Manager
The Branksome Hotel & Residences
08.2022 - Current
Restaurant Supervisor
Sheraton Grand Hotel
07.2022 - 11.2022
Restaurant Assistant Supervisor
Hotel Bhirkuti
03.2020 - 05.2021
Food and Beverage Attendant (Internship)
Sheraton Grand Hotel, Dubai
12.2018 - 12.2019
Bachelor in Hospitality Management - Hospitality Management
KFA Business School & IT
Certificate III & Certificate IV - Automotive Engineering & Technology
Lennox Institute Pty Ltd
Higher Secondary School (+2) -
Kathmandu Unified City H.S School
Secondary Level (SLC) -
Wits Academy
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