Bibin BABY
Donnybrook,Australia
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Food & Beverage Manager
Mantra Melbourne Airport
03.2020 - Current
- Enhanced customer satisfaction by implementing innovative food and beverage offerings.
- Streamlined operational processes for improved efficiency and reduced waste.
- Developed training programs for staff to increase product knowledge and enhance service quality.
- Collaborated with chefs to create seasonal menus that met diverse dietary needs and preferences.
- Maintained strict adherence to health and safety regulations, resulting in consistently high inspection scores.
- Increased guest loyalty through attentive service, personalized recommendations, and consistent follow-up on feedback.
- Maximized sales opportunities with upselling techniques and well-timed menu suggestions based on customer preferences.
- Effectively managed payroll, scheduling, and budgeting responsibilities to meet financial goals while maintaining exceptional service standards.
- Evaluated employee performance regularly through constructive feedback sessions designed to encourage growth.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
Restaurant & Bar Manager
Mantra Tullamarine
09.2017 - 03.2020
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Boosted sales through strategic promotions, effective inventory management, and targeted marketing efforts.
- Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
- Increased revenue by optimizing pricing strategies, offering seasonal specials, and upselling premium products.
- Maintained a comprehensive knowledge of current industry trends to stay ahead of competition and offer an exceptional experience for guests.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Food & Beverage Supervisor
Holiday Inn Melbourne on Flinders
02.2017 - 09.2017
Food & Beverage Supervisor
Holiday Inn, Potts Point, Sydney
03.2015 - 02.2017
Food & Beverage Supervisor
Sheraton Mirage, Port Douglas, Queensland
06.2011 - 12.2014
Food & Beverage Team Leader
Sheraton Mirage, Port Douglas, Queensland
08.2010 - 06.2011
Food & Beverage Attendant
Sheraton Mirage, Port Douglas, Queensland
12.2008 - 08.2010
Casual Food & Beverage Attendant
National Wine Centre of Australia, Adelaide, South Australia
09.2007 - 12.2008
Management Trainee
Kumarakom Lake Resort, Kottayam, India
06.2006 - 05.2007
Education
Masters in International Hospitality Management - Hospitality Administration And Management
Le Cordon Bleu
Adelaide, SA06.2009
Bachelor of Science - Hospitality Administration And Management
Indian Institute of Hotel Management
Trivandrum05.2006
Skills
- Guest Relations
- Hospitality Management
- Collaboration and Teamwork
- Operations Management
- Budget Management
- Problem Solving
- Time Management
- Event Planning
- Staff Training
- Marketing Strategies
- Relationship Building
- Recruitment and Hiring
Personal Information
- Date of Birth: 06/18/85
- Nationality: Australian
References
Available on request
Timeline
Food & Beverage Manager
Mantra Melbourne Airport
03.2020 - Current
Restaurant & Bar Manager
Mantra Tullamarine
09.2017 - 03.2020
Food & Beverage Supervisor
Holiday Inn Melbourne on Flinders
02.2017 - 09.2017
Food & Beverage Supervisor
Holiday Inn, Potts Point, Sydney
03.2015 - 02.2017
Food & Beverage Supervisor
Sheraton Mirage, Port Douglas, Queensland
06.2011 - 12.2014
Food & Beverage Team Leader
Sheraton Mirage, Port Douglas, Queensland
08.2010 - 06.2011
Food & Beverage Attendant
Sheraton Mirage, Port Douglas, Queensland
12.2008 - 08.2010
Casual Food & Beverage Attendant
National Wine Centre of Australia, Adelaide, South Australia
09.2007 - 12.2008
Management Trainee
Kumarakom Lake Resort, Kottayam, India
06.2006 - 05.2007
Masters in International Hospitality Management - Hospitality Administration And Management
Le Cordon Bleu
Bachelor of Science - Hospitality Administration And Management
Indian Institute of Hotel Management
Similar Profiles
Franccesca Goic EncaladaFranccesca Goic Encalada
DEMI CHEF at MANTRA AIRPORT HOTELDEMI CHEF at MANTRA AIRPORT HOTEL
Shaheen Akter DipaShaheen Akter Dipa
Food & Beverage Team Leader at Mantra Hotel, Sydney Domestic AirportFood & Beverage Team Leader at Mantra Hotel, Sydney Domestic Airport
Akshat KumarAkshat Kumar
Security, Surveillance & Investigations Officer at Melbourne AirportSecurity, Surveillance & Investigations Officer at Melbourne Airport