BIBIN KARUNAKARAN
Mansfield,Australia
Overview
1
1
Certification
Work History
Service Desk Administrator
UAE University
- Ensure efficient distribution of work orders or requests with unique number tracking to concerned department and contractors or University Site supervisors
- Receiving all kind of complaints (E-mail /over the phone) and giving to concerned person/Site supervisors
- Preparing all kind of schedules in MS
- Project such as Daily, Weekly & Monthly schedules (Corrective & Preventive)
- Preparing reports such as Daily, Weekly & Monthly (Site vise, Zone vise)
- Ensures requests are delivered on timely manner
- Prepare all kind of letters, memos, statements other documents
- Arranging Daily site report (Zone vise)
- Coordinating with all site supervisors regarding E-mail complaints status
- Preparing all kind of Gate Pass request
- Preparing Snag Reports
- Follow-up with sub-contractors working in the project
- Collecting Time sheets from site supervisors on daily basis & forwarding to the Head Office
- Preparing letters to client & sub-contractors
- Supervise and train new admin & clerical staffs.
Customers Relation Officer
Reliance Communications
- Processing new sales leads
- Maintaining the relationship with clients
- Handle complaints and provide customer care
- Updating the customers application form (CAF) to online server
- Attending meetings with cooperate clients
- Managing the correspondence between the sales team and their clients
- Monitoring customer accounts
- Providing data and reports to help the sales team
- Keeping track of sales targets.
Education
Higher Secondary (Science) -
University of Kerala
MCSE (Microsoft affiliated system admin, ID-7190864) -
Microsoft Affiliated
01.2007
CCNA -
Syscoms Collage (Attested)
01.2007
Diploma in Hotel Management -
Food Craft Institute (FCI)
03.2005
Skills
- Active Directory Management
- Data Backup and Recovery
- Ticketing system expertise
- Remote Desktop Support
Profile Snapshot
A result-oriented professional with sixteen years’ experience in office administration & projects coordination. As a professional kept excellent Project management, capability, superior problem-solving, teamwork, leadership ability & astute planner with exemplary communication, relationship management, analytical and organization skills.
Experienced With
- Maximo (IBM product)
- ERP (Oracle)
- VISACC (Sql)
- Auto Cad
Enjoy
Working as a Team
Driving License
- Australia
- New Zealand
- UAE
- India
Personal Information
- Passport Number: F5512609
- Marital Status: Married
- Visa Status: Work visa
Certification
- Licensed [Job Title] - [Timeframe]MCSE, CCNA
Timeline
Service Desk Administrator
UAE University
Customers Relation Officer
Reliance Communications
Higher Secondary (Science) -
University of Kerala
MCSE (Microsoft affiliated system admin, ID-7190864) -
Microsoft Affiliated
CCNA -
Syscoms Collage (Attested)
Diploma in Hotel Management -
Food Craft Institute (FCI)