Bibi Naz Pirzadah
Melbourne,VIC
Summary
Dynamic and compassionate Enrolled Nurse with experience across healthcare and customer-focused environments, including SalveoCare and Frosty Dive. Proven ability to deliver high-quality, person-centred care while effectively monitoring vital signs, ensuring patient safety, and collaborating with multidisciplinary healthcare teams. Strong skills in customer relationship management and complaint resolution, with a commitment to enhancing service quality, client satisfaction, and overall wellbeing through attentive support and clear communication.
Overview
4
4
years of professional experience
2017
2017
years of post-secondary education
Work History
Customer Sales Representative
Frosty Dive
Melbourne , VIC
10.2023 - 10.2025
- Assisted customers in selecting products that met their needs.
- Managed customer inquiries through phone and email communications.
- Processed sales transactions using point-of-sale systems efficiently.
- Resolved customer complaints with empathy and effective solutions.
- Answered customer inquiries regarding product features, availability, and pricing.
- Consulted with customers regarding needs and addressed concerns.
- Attended weekly team meetings to discuss upcoming projects and challenges.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Enrolled Nurse
Salveocare
Melbourne , VIC
11.2021 - 01.2022
- Provided compassionate patient care in diverse healthcare settings.
- Assisted in administering medications and monitoring patient responses.
- Collaborated with interdisciplinary teams to support patient treatment plans.
- Performed routine medical assessments to ensure patient safety and comfort.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Participated in staff training sessions to enhance clinical skills and knowledge.
Personal Care Assistant
Salveocare
Melbourne , VIC
05.2021 - 11.2021
- Assisted clients with daily living activities and personal hygiene needs.
- Provided companionship and emotional support to enhance client well-being.
- Monitored client health and reported changes to healthcare professionals.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
Education
DIPLOMA OF NURSING
Chisholm TAFE
BERWICK, VIC 02.2020 - 10.2021
NARRE WARREN SOUTH P-12 COLLEGE
Narre Warren South , VICSkills
- Customer relationship management
- Time management
- Vital signs monitoring and patient observations
- Wound care and dressing management
- Collaboration with RNs, doctors, and allied health
- Family and carer communication
- Complaint resolution
Timeline
Customer Sales Representative
Frosty Dive
10.2023 - 10.2025
Enrolled Nurse
Salveocare
11.2021 - 01.2022
Personal Care Assistant
Salveocare
05.2021 - 11.2021
DIPLOMA OF NURSING
Chisholm TAFE
02.2020 - 10.2021
NARRE WARREN SOUTH P-12 COLLEGE