Bich Ha Luu
Footscray,VIC
Summary
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Misschu South Yarra
08.2022 - Current
- Direct daily operations, ensuring compliance with health and safety standards, quality control, and service consistency to maintain the restaurant's high reputation
- Lead a team of 20+ staff, overseeing recruitment, training, and performance management to build a cohesive, motivated workforce
- Develop and implement sales strategies to drive revenue growth, including upselling techniques and customer loyalty programs
- Monitor financial metrics, such as labor costs, food costs, and profit margins, to ensure budget alignment and profitability
- Foster strong relationships with suppliers, ensuring timely procurement and managing inventory to meet fluctuating demand without overstocking
- Handle customer feedback and complaints efficiently, resolving issues while maintaining the highest level of guest satisfaction
- Oversee marketing initiatives and coordinate special events to attract and retain customers, boosting brand presence in the community
Assistant Manager
Misschu South Yarra
01.2021 - 08.2022
- Supported restaurant manager in development and implementation of operational policies to improve service quality and staff efficiency
- Conducted regular team meetings and training sessions to reinforce customer service standards, menu knowledge, and operational procedures
- Assisted in managing restaurant’s financial health by analyzing sales reports, tracking key performance indicators (KPIs), and identifying cost-saving opportunities
- Facilitated stock management by overseeing inventory counts, placing orders, and negotiating with vendors to secure best pricing for ingredients and supplies
- Coordinated staff schedules to optimize shift coverage and balance labor costs, ensuring smooth operations during peak hours
Supervisor
Misschu Exhibition
02.2019 - 12.2020
- Supervised team during shifts, ensuring efficient workflow, adherence to company protocols, and high standard of customer service
- Managed front-of-house operations, including order accuracy, table assignments, and service times to ensure seamless guest experience
- Led opening and closing procedures, including cash handling, inventory checks, and cleanliness audits to maintain operational readiness
- Collaborated with management on promotional activities and customer engagement initiatives to drive traffic and increase sales
- Trained new hires on service expectations, food safety, and company policies, contributing to well-prepared and knowledgeable team
Education
Diploma of Hospitality Management -
Academies Australasia Polytechnic
Melbourne, VIC04.2025
Skills
- Bilingual Communication
- Leadership and Team Management
- Customer Service Excellence
- Financial Management
- Inventory and Procurement
- Staff Training and Development
- Operational Efficiency
- Event and Promotion Management
- Problem Solving and Conflict Resolution
- Technology Proficiency
- Inventory control and record keeping
- Passion for customer satisfaction
- Organization and prioritization
Timeline
Restaurant Manager
Misschu South Yarra
08.2022 - Current
Assistant Manager
Misschu South Yarra
01.2021 - 08.2022
Supervisor
Misschu Exhibition
02.2019 - 12.2020
Diploma of Hospitality Management -
Academies Australasia Polytechnic
Similar Profiles
COLE RENETICOLE RENETI
Service Retention Specialist at BMW South YarraService Retention Specialist at BMW South Yarra
Rebekah Jayanthi SchwartzRebekah Jayanthi Schwartz
Chef at Lamb on Chapel South YarraChef at Lamb on Chapel South Yarra
Kenneth JohanesKenneth Johanes
Senior Bartender at The Meat & Wine Co South YarraSenior Bartender at The Meat & Wine Co South Yarra