BICH NGAN DIEP
Hobart,TAS
Summary
Accounting student at the University of Tasmania with a Diploma of Accounting from TasTAFE and TasQueensland. Over four years of front-of-house supervisory experience at RGS, with proven skills in team leadership, workflow coordination, and customer service. Strong foundation in financial reporting, budgeting, payroll, and advanced Excel. Known for blending analytical thinking with practical problem-solving, and passionate about turning data into meaningful business insight.
Overview
4
4
years of professional experience
Work History
Supervisor
Ranelagh General Store
08.2019 - 01.2024
- Led daily front of house operations, ensuring exceptional customer service and smooth dining experiences.
- Managed staff rosters, delegated responsibilities and provided on the job training to maintain high performance and team morale.
- Oversaw reservations, table allocations and guest flow to optimize service efficiency during peak hours.
- Coordinated inventory control, monitored stock levels and liaised with suppliers to ensure timely replenishment.
- Implemented service standards and resolved customer concerns promptly, fostering a welcoming and professional environment.
- Supported recruitment and onboarding of new team members, contributing to a cohesive and capable workforce.
- Collaborated with kitchen and management teams to streamline communication and uphold operational excellence.
Education
Bachelor of Business -
University of Tasmania
Hobart, TAS09.2025
Diploma of Accounting -
Tafe Queensland
Brisbane, QLD12.2024
Certificate IV - Bookkeeping and Accounting
TasTafe
Hobart, TAS06.2023
Income Tax Course -
H&R Blocks
Hobart, TAS04.2023
Skills
- Dynamic, creative, reliable enthusiastic, independent
- Intellectual competence, quick pace performance, excellent teamwork
- Good communication and interpersonal skills, good persuasiveness
- Good time management skills and ability to work under pressure
- Willing to meet challenges and work hard
- Familiar with office software such as Word, Excel, PowerPoint, PDF
LANGUAGES
English
Vietnamese
Timeline
Supervisor
Ranelagh General Store
08.2019 - 01.2024
Bachelor of Business -
University of Tasmania
Diploma of Accounting -
Tafe Queensland
Certificate IV - Bookkeeping and Accounting
TasTafe
Income Tax Course -
H&R Blocks
Academic Project
Payroll Policy Development
Created payroll policies and procedures for an architect firm during studies at TasTAFE. Strengthened research skills and gained practical insight into compliance, awards, and industry standards
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