Summary
Overview
Work History
Education
Skills
Timeline
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Haylie Chau

Parramatta

Summary

Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, technical and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player able to adapt to changing needs, consistently focusing on efficient and empathetic service delivery. Known for reliability and proactive dedication to meeting customer and organizational goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

GS Diamonds
10.2024 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Advanced skills in POS, CRM and inventory management system to ensure product availability and monitor stock levels.

Store Supervisor

Lovisa Pty Ltd
07.2023 - 10.2024
  • Supervise daily store operations, including customer service, sales performance and inventory control.
  • Train and mentor team members to enhance customer engagement and achieve sales targets.
  • Ensure high-quality visual merchandising and maintain a welcoming store environment.

Administration Assistant

Lidcombe Preschool Kindergarten
10.2022 - 06.2023
  • Managed customer inquiries, phone calls and appointment scheduling to support smooth operations.
  • Maintained databases to track and record customer and staff information efficiently.
  • Assisted in organization events, drafting reports and preparing documentation.

Education

Diploma - Leadership And Management

Infinite Learning Institute
Sydney, NSW
12-2024

Certificate III - Business Services

Bossley Park High School
Sydney, NSW
05-2020

Skills

  • Client Relationship Management
  • Territory Planning & Scheduling
  • MS Office & Database Management
  • Customer Service & Sales
  • Team Leadership & Training
  • Multi-tasking & Organization
  • Multilingual - Fluent in English, Vietnamese and conversational in Mandarin

Timeline

Customer Service Representative

GS Diamonds
10.2024 - Current

Store Supervisor

Lovisa Pty Ltd
07.2023 - 10.2024

Administration Assistant

Lidcombe Preschool Kindergarten
10.2022 - 06.2023

Diploma - Leadership And Management

Infinite Learning Institute

Certificate III - Business Services

Bossley Park High School

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Haylie Chau