Bich Lam Eng
Sydney,NSW
Summary
Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Waitress
Nang Ganh
03.2024 - 11.2024
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Retail Sales Associate
Lancome
02.2023 - 01.2024
- Managed efficient cash register operations.
- Skin consultation to build skincare regimen for customers
- Utilized upselling techniques to promote additional products and increase sales.
- Used POS system to process sales, returns, online orders, and gift card activations.
Milktea Staff
Milk Flowers
04.2022 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Early Childhood Care And Education Certificate III -
TAFE NSW
NSW07-2025
Skills
Maintaining professional attitude and behaviours
Retail sales
Fluent in both English and Vietnamese
Stock management
Problem solving
POS system operation
Teamwork
Ability to work under pressure and works well within teams
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress
Nang Ganh
03.2024 - 11.2024
Retail Sales Associate
Lancome
02.2023 - 01.2024
Milktea Staff
Milk Flowers
04.2022 - 08.2023
Early Childhood Care And Education Certificate III -
TAFE NSW
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