Biddy Morgan
Summary
Dynamic and loyal customer service professional with a proven track record at Tasty Fresh Food Co, excelling in complaint resolution and relationship building. Highly motivated to enhance customer loyalty through effective communication and problem resolution.
Overview
11
11
years of professional experience
Work History
Customer Service Representative & Food Van Driver
Tasty Fresh Food Co
06.2016 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Communication with over 170 drivers on the road, to assist with late calls and cancellations.
- Basic tech support for drivers while on the road, tablet and eftpos machine troubleshooting.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Exhibited high energy and professionalism when dealing with clients and staff.
Orders and Logistics Coordinator
Amazonia
04.2014 - 06.2016
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Improved order accuracy through meticulous data entry and verification processes.
Education
Cert 3 in Business Administration -
Christchurch Polytech
Christchurch, NZ01-2009
High School Diploma -
Papanui High School
Christchurch, NZ01-2008
Skills
- Customer service
- Active listening
- Relationship building
- Complaint resolution
- Highly motivated
- Prioritization
Timeline
Customer Service Representative & Food Van Driver
Tasty Fresh Food Co
06.2016 - 08.2025
Orders and Logistics Coordinator
Amazonia
04.2014 - 06.2016
Cert 3 in Business Administration -
Christchurch Polytech
High School Diploma -
Papanui High School
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