- I enjoy helping others and giving back to the community
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Crafting and DIY Projects
- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration
- Camping
Biddy Wheeler
Salisbury,QLD
Summary
Well-qualified Senior Property Manager/BDM with proven success in improving operations and solving problems.
Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities.
Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Seasoned Property Manager, bringing proven skills in negotiating, preparing and finalizing General Tenancy Agreements as well as Appointment of Agent agreements.
Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments.
Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational
performance.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
22
22
years of professional experience
Work History
Snr Property Manager - BDM - Head of Department
Mark Ward Property
01.2018 - Current
- Managing a small 'boutique office' focusing on personalized customer service
- Managing a portfolio of 200 properties with an assistant and a virtual assistant to ensure that all aspects of the portfolio are managed effectively
- Ensuring that set KPI's are achieved and reporting to Management
- Setting of new KPI's
- Assisting with any problematic issues that may arise within the team environment
- Weekly meetings with Property Managers: Training Property Managers and organization of external training by other Industry Professionals
- Ensuring up to date legislation was incorporated within the processes and procedures of the team
- Implementation of New Operating Platforms to enhance the performance of the team
- Time Management of the Team
- Insurance Claims
- QCAT preparation and attendance when required
- Dealing with staffing issues
- Payment of Invoices and handling all accounting queries
- Company Presentation to prospective New Landlords of Property Management to secure new business
- Negotiation of Fees and Charges
- Current Market Analysis
- Securing New Managements
- Development of marketing material
- Uploading of New Properties onto the web
- Working knowledge of the following property management software: Console Trust Account Package, Property Me Trust Account Package, Property Tree Accounting Package, Maintenance Manager, Bricks and Agent, Digital Sign Platform 'Hello Me' - 'Docusign', Homepass, LockedOn, RP Data, Price Finder, Tica, E-Services - Lodgment and refunding of bonds, Implementation and use of Trello Boards
- Computer literate in: Microsoft Word, Excel and Publisher, Windows, E-mail - Outlook and the Internet
Head of Property Management Department/BDM
LJ Hooker Browns Plains
01.2011 - 01.2018
- Sourcing and follow up of Leads from Sales Banking as well as other Life experience skills
- Servicing Customers, Managing key and corporate accounts, prospecting for business growth and expansion
- Human Resource management, including staff recruitment, training and administration
- Financial administration, including budgeting, forecasting, analyzing KPI's, sales and capital expenditure
- Accounts Administration, including accounts payable and receivable, reconciliation, reporting and debt collection
- Excellent public relations and interpersonal communication skills, with a demonstrated ability to liaise, consult, interpret and respond to people on all levels and from a diverse range of cultural backgrounds
- Decision making, and analytical ability combined with strong organizational and time management to incorporate and prioritize tasks
- Company Presentation to prospective New Landlords of Property Management to secure new business
- Negotiation of Fees and Charges, Current Market Analysis, Securing New Managements, Development of marketing material, Uploading of New Properties onto the web, Composing and research for monthly Company News Letter
- Promotion to Head of Department
- Managing a team of 20 (Inclusive of 3 Virtual Managers) personal: inclusive of hiring staff and where necessary terminating employment
- Running a small portfolio of approximately 130 properties with a part-time assistant
- Undertaking all aspects of Property Management for my portfolio as well as: Ensuring that set KPI's were achieved and reporting to Management
- Assisting with any problematic issues that may arise within the team environment
- Weekly meetings with Property Managers: Training Property Managers and organization of external training by other Industry Professionals
- Assisting Team Members to achieve Company Awards
- Ensuring up to date legislation was incorporated within the processes and procedures of the team
- Implementation of New Operating Platforms to enhance the performance of the team
- Time Management of the Team
- Running end of month
Snr Property Manager
LJ Hooker Goodna
01.2006 - 01.2011
- Responsible for all aspects of Property Management for a portfolio of 120 properties
- Tasks inclusive but not limited to: Maintenance - All aspects, Rent Arrears, Leasing, Routines, Showing of Rental Properties, Application Processing, Preparation of tenancy documentation, Signups with New Tenants, Receipting, QCAT lodgments and representation on behalf of owners, Payment of invoices, Negotiation for New Business, Working in a team environment of a further 5 Property Managers, Trust Program used - Console
Principal
Suncity Real Estate
01.2003 - 01.2006
- Management of 5 staff members, running a small rent roll (170 properties) and selling 'off the plan properties' and marketing internationally into Africa: South Africa and Zimbabwe
Education
GCE "O" Level -
Jameson High School
Pitmans - Shorthand Typing
Morningside Commercial College
Bachelor's Degree - Music
University of South Africa
No Degree - Real Estate
TAFE QLD
QLDSkills
- A diverse array of skills have been acquired in both Sales and Property Management
- Office Administration and Management
- Human Resources
- Finance
- Work order monitoring
- Tenant relations
- Debt control
- Lease administration
- Preparing property agreements
- Property accountability
- Entrepreneurial
- Multi-family property management
- Landscaping and grounds maintenance
- Tenant and eviction laws
- Business development
- Administrative support
- Leasing operations
- Exceptional oral and written communication skills
- Skilled multi-tasker
- Database management
- Maintenance coordination
- Rent collection
- Eviction notices
- Compliance monitoring
- Contract negotiation
- Lease renewals
- Property management
- Grounds maintenance
- Property marketing and promotion
- Valid driver's license
- Apartment maintenance
- Property tours and inspections
- Accounting operations
- Real estate license
- Unit vacancies
- Preventive Maintenance
- Maintenance scheduling
- Property inspections
- Marketing and advertising
- Knowledge of Qld Real Estate Laws
Attributes
- Maintain great health - non-smoker - non-drinker
- Possess a Current Queensland Driver's License
- Have a good roadworthy car
- Possess a current Principal Real Estate License
Hobbies and Interests
- Art - painting
- Reading - Historical
- Gardening
- Music - both playing and listening
- Spending time with my Family and Grand Children
Interests
Timeline
Snr Property Manager - BDM - Head of Department
Mark Ward Property
01.2018 - Current
Head of Property Management Department/BDM
LJ Hooker Browns Plains
01.2011 - 01.2018
Snr Property Manager
LJ Hooker Goodna
01.2006 - 01.2011
Principal
Suncity Real Estate
01.2003 - 01.2006
Pitmans - Shorthand Typing
Morningside Commercial College
Bachelor's Degree - Music
University of South Africa
GCE "O" Level -
Jameson High School
No Degree - Real Estate
TAFE QLD
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