Summary
Work History
Education
Skills
Work Availability
Quote
Timeline
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BIDDYA SAPKOTA

Mentone,VIC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Customer Service Representative

Beauty Home
05.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.

Industrial Trainee/Intern

live care pharmaceuticals
Nepal
09.2021 - 11.2023
  • Prepared project presentations and reports to assist senior staff.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Explored new technologies and approaches to streamline processes.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.

Bank Intern

Nepal SBI Bank LTD
Nepal
06.2017 - 09.2023
  • Opened, closed, and updated accounts for customers.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Balanced teller drawers and ATM cash.
  • Provided advice on different bank products and financial options.
  • Handled various accounting transactions.
  • Processed applications for new accounts.
  • Calculated fees due, interest and change for customer transactions.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.

Senior Accountant

Bidhut Bewasayi Saving & Credit CO-operative
Nepal
12.2021 - 04.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • preparing tax statements, financial statement, business acitivity statements at required intervals.
  • Assisting in preparation of company income and expenditure reports.

Education

BBA - Accounting And Business Management

Pokhara University
Nepal
12.2014 - 09.2018

MBA - Finance

Pokhara University
Nepal
07.2019 - 08.2022

Skills

  • Retail Sales Customer Service
  • Staff Training
  • Report Transcription
  • Credit Card Payment Processing
  • Microsoft Word
  • Stocking and Replenishing
  • Customer Relations
  • Order Fulfillment
  • Closing Sales
  • Customer Service
  • Store Maintenance
  • Sales Quota Achievement
  • POS Systems Expertise
  • Training Development Aptitude
  • Microsoft Excel
  • Computer Proficiency
  • Money Handling Abilities

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Representative

Beauty Home
05.2023 - Current

Senior Accountant

Bidhut Bewasayi Saving & Credit CO-operative
12.2021 - 04.2023

Industrial Trainee/Intern

live care pharmaceuticals
09.2021 - 11.2023

MBA - Finance

Pokhara University
07.2019 - 08.2022

Bank Intern

Nepal SBI Bank LTD
06.2017 - 09.2023

BBA - Accounting And Business Management

Pokhara University
12.2014 - 09.2018

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