BIDHYA POUDEL CHHETRI
Melbourne,VIC
Summary
Dynamic customer service professional with a proven track record at Highlands Spice Mart, enhancing customer satisfaction through effective communication and problem-solving. Skilled in CRM and time management, I excel at building relationships and delivering solutions that drive results. Recognized for my ability to resolve issues swiftly and maintain high service standards.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Highlands Spice Mart
Craigieburn, VIC
02.2025 - Current
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed positive relationships with customers through friendly interactions.
Front of House
Friends of Ours cafe
Essendon, VIC
07.2024 - 01.2025
- Provided exceptional service to high volume of daily customers.
- Informed customers of daily specials and signature menu items.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Researcher
International Centre for Integrated Mountain Development
Lalitpur, Nepal
04.2023 - 12.2023
- Conducted literature reviews and synthesized research to identify gaps in knowledge and inform project objectives.
- Presented findings to colleagues during industry meetings and conferences.
- Completed peer reviews of published work to validate theories and locate errors.
- Developed survey instruments, analyzed data, and prepared reports for a variety of research projects.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Science - Agriculture
Agriculture And Forestry University
Rampur, Chitwan, Nepal12-2022
High School Diploma -
Tilottama College
Nepal06-2017
Skills
- Effective communication
- Problem solving
- Time management
- Customer relationship management (CRM)
- Microsoft office expertise
- System implementation
- Team collaboration
References
References available upon request.
Timeline
Customer Service Representative
Highlands Spice Mart
02.2025 - Current
Front of House
Friends of Ours cafe
07.2024 - 01.2025
Researcher
International Centre for Integrated Mountain Development
04.2023 - 12.2023
Bachelor of Science - Agriculture
Agriculture And Forestry University
High School Diploma -
Tilottama College
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