Summary
Overview
Work History
Education
Skills
Leadership Experiences
References
Languages
Timeline
Generic

Bihara Thotahewage

Keysborough,VIC

Summary

Reliable and upbeat sales personality, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales

Overview

1
1
year of professional experience

Work History

Bakery Team Member

Lassana Cakes (Pvt) Ltd.
Colombo , Sri- Lanka
05.2021 - 02.2022
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Kept cash drawer accurate with appropriate change and small bills to meet customer needs.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Helped customers complete purchases, locate items and join reward programs.
  • Processed accurate credit, debit, check and cash sales transactions for more than 50 customer orders per day

Customer Service Representative

Interocean Lubricants (Pvt) Ltd.
Colombo, Sri- Lanka
10.2020 - 05.2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Processed [more than 100] invoices each weeks and mailed documentation to clients
  • Collected customer feedback and made process changes to exceed customer satisfaction goals

Education

Bachelor of Science - Majoring in Pharmacology And Environmental Studies

Monash University
Melbourne, VIC

Diploma of Science -

Monash College
Melbourne, VIC
11.2021

CEFR Level B2.2 - Graded Examination in Spoken English

Trinity Collage London

CMB Skills Plus 4- English Language Course -

British Council
United Kingdom
12.2021

GCE Advanced Level Examination
Musaeus College Colombo
10.2020

GCE Ordinary Level Examination
Musaeus College
12.2017

Skills

  • Strong Communication and Interpersonal Skills
  • Decision Making
  • Planning and Coordination
  • Dependable, Reliable and Responsible
  • Flexible Hours and Adaptable
  • Organization and Time Management
  • Computer Proficiency and Microsoft Office
  • Customer Service
  • Honest and Ethical
  • Public speaking talent

Leadership Experiences

School Primary Prefect (2011)

School Junior Prefect (2014)

School Junior Science Society- Assistant President (2016)

School Junior Science Society - President (2017)

School Senior Science Society- Treasurer (2019)

School Wildlife Conservation Society- President (2019)


References

References can be provided upon request.

Languages

  • English (Fluent)
  • Sinhalese (Native)

Timeline

Bakery Team Member

Lassana Cakes (Pvt) Ltd.
05.2021 - 02.2022

Customer Service Representative

Interocean Lubricants (Pvt) Ltd.
10.2020 - 05.2021

Bachelor of Science - Majoring in Pharmacology And Environmental Studies

Monash University

Diploma of Science -

Monash College

CEFR Level B2.2 - Graded Examination in Spoken English

Trinity Collage London

CMB Skills Plus 4- English Language Course -

British Council

GCE Advanced Level Examination

GCE Ordinary Level Examination

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Bihara Thotahewage