Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Bijan Panta

Melbourne,Australia

Summary

Psychology graduate focused on building relationships and fostering real connection. I enjoy belonging to a collaborative team and bring a calm, curious style that helps people feel heard and aligned. Drawing on banking and customer support experience, I translate complex needs into clear actions, coordinate across functions, and close the loop with timely updates. My goal is simple: partner and connect with people to deliver outcomes we can all stand behind.

Overview

9
9
years of professional experience

Work History

Executive Member (Volunteer)

Help Himalayan Youth Foundation (HHYF)
01.2017 - Current
  • Led and organized community-based projects in resource-limited settings, ensuring efficient use of available support and materials.
  • Coordinated COVID-19 relief initiatives to provide essential aid and support to vulnerable groups during the pandemic.
  • Collected and analyzed community feedback to improve engagement, address emerging needs, and enhance overall satisfaction.

In Store Sales Representative

Optus
11.2019 - Current
  • Established strong rapport with customers through genuine conversations and tailored recommendations, consistently providing clear and accurate information.
  • Collaborated effectively with the Retail Sales team to deliver exceptional customer service, particularly during peak trading periods.
  • Maintained comprehensive and up-to-date product knowledge, ensuring all operations aligned with company policies and procedures.

Tele-Banker

Westpac
03.2019 - 08.2019
  • Maintained a highly professional demeanor, demonstrating excellent telephone etiquette and interpersonal skills to effectively assist and influence customers. Accurately identified customer needs and provided complete, valid information to ensure satisfaction.
  • Delivered a full range of banking services including checking, savings, and deposit accounts, while also identifying opportunities to cross-sell complementary financial products in alignment with banking policies and procedures.
  • Responded promptly to customer inquiries and complaints, ensuring timely follow-up and keeping clients informed throughout the process until full resolution.

Bar & Gaming Attendant

Drums Hotel
07.2017 - 08.2018
  • Provided professional, timely assistance to customer inquiries, ensuring a high standard of service.
  • Managed over $1,000 in cash per shift from poker machines, troubleshooting minor technical issues and coordinating with technicians when necessary.
  • Delivered fast, friendly service to gaming patrons, including tray service and preparation of over 15 cocktail and beverage variations.

Education

Bachelor of Psychology (Honours) -

Royal Melbourne Institute of Technology (RMIT)
Melbourne, VIC
12-2024

Skills

  • Verbal Communication
  • Emotional Resillience
  • Adaptability
  • Forming and Nurturing Relationships
  • Strong Work Ethic
  • Multitasking

References

  • Mustafa Al-Hawaz (Manger): 0401277277
  • Hanisha Sharma Luitel (HHYF Director): 0452662305

Timeline

In Store Sales Representative

Optus
11.2019 - Current

Tele-Banker

Westpac
03.2019 - 08.2019

Bar & Gaming Attendant

Drums Hotel
07.2017 - 08.2018

Executive Member (Volunteer)

Help Himalayan Youth Foundation (HHYF)
01.2017 - Current

Bachelor of Psychology (Honours) -

Royal Melbourne Institute of Technology (RMIT)
Bijan Panta