Bijan Panta
Melbourne,Australia
Summary
Psychology graduate focused on building relationships and fostering real connection. I enjoy belonging to a collaborative team and bring a calm, curious style that helps people feel heard and aligned. Drawing on banking and customer support experience, I translate complex needs into clear actions, coordinate across functions, and close the loop with timely updates. My goal is simple: partner and connect with people to deliver outcomes we can all stand behind.
Overview
9
9
years of professional experience
Work History
Executive Member (Volunteer)
Help Himalayan Youth Foundation (HHYF)
01.2017 - Current
- Led and organized community-based projects in resource-limited settings, ensuring efficient use of available support and materials.
- Coordinated COVID-19 relief initiatives to provide essential aid and support to vulnerable groups during the pandemic.
- Collected and analyzed community feedback to improve engagement, address emerging needs, and enhance overall satisfaction.
In Store Sales Representative
Optus
11.2019 - Current
- Established strong rapport with customers through genuine conversations and tailored recommendations, consistently providing clear and accurate information.
- Collaborated effectively with the Retail Sales team to deliver exceptional customer service, particularly during peak trading periods.
- Maintained comprehensive and up-to-date product knowledge, ensuring all operations aligned with company policies and procedures.
Tele-Banker
Westpac
03.2019 - 08.2019
- Maintained a highly professional demeanor, demonstrating excellent telephone etiquette and interpersonal skills to effectively assist and influence customers. Accurately identified customer needs and provided complete, valid information to ensure satisfaction.
- Delivered a full range of banking services including checking, savings, and deposit accounts, while also identifying opportunities to cross-sell complementary financial products in alignment with banking policies and procedures.
- Responded promptly to customer inquiries and complaints, ensuring timely follow-up and keeping clients informed throughout the process until full resolution.
Bar & Gaming Attendant
Drums Hotel
07.2017 - 08.2018
- Provided professional, timely assistance to customer inquiries, ensuring a high standard of service.
- Managed over $1,000 in cash per shift from poker machines, troubleshooting minor technical issues and coordinating with technicians when necessary.
- Delivered fast, friendly service to gaming patrons, including tray service and preparation of over 15 cocktail and beverage variations.
Education
Bachelor of Psychology (Honours) -
Royal Melbourne Institute of Technology (RMIT)
Melbourne, VIC12-2024
Skills
- Verbal Communication
- Emotional Resillience
- Adaptability
- Forming and Nurturing Relationships
- Strong Work Ethic
- Multitasking
Websites
References
- Mustafa Al-Hawaz (Manger): 0401277277
- Hanisha Sharma Luitel (HHYF Director): 0452662305
Timeline
In Store Sales Representative
Optus
11.2019 - Current
Tele-Banker
Westpac
03.2019 - 08.2019
Bar & Gaming Attendant
Drums Hotel
07.2017 - 08.2018
Executive Member (Volunteer)
Help Himalayan Youth Foundation (HHYF)
01.2017 - Current
Bachelor of Psychology (Honours) -
Royal Melbourne Institute of Technology (RMIT)