Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Bijay Baskota

Craigieburn

Summary

Experienced customer service professional with a strong track record of delivering high levels of customer satisfaction and team performance. Effective at managing customer interactions and resolving issues promptly. Skilled in fostering collaborative team environments, adapting to dynamic workplace needs, conflict resolution, and communication. Consistently delivers reliable results in all endeavors.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Siemens Energy Pty Ltd
07.2024 - Current
  • Manage customer accounts of CP, AGT, IST, handle Spare parts and service request ensuring timely and effective resolution of the request.
  • Prepare Spares quote, Sales order and purchase orders and despatched these orders in a timely manner.
  • Prepare and maintain detailed reports on customer orders for timely follow ups and for management review.
  • Manage data quality in CRM (Salesforce) for optimum review and revenue forecast.
  • Prepare Annual price list for LTSA customer in collaboration with factory and sales managers.
  • Train and assist onboarding new colleague on spares parts tools and CRM like salesforce, Phoenix and SAP

Business Development Manager

Capkon Home Loan Australia
01.2023 - 12.2023
  • Help identify prospective customers and create business leaders.
  • Maintain and develop relationships with existing clients, mortgage brokers, real estate agents, financial planners and other referrals sources to generate a consistent stream of leads.
  • Creating sales forecasts and innovating towards reaching the forecast and measure any deviations.
  • Manage and train new outsourcing office based in Kathmandu, Nepal. Train staff to support processes, policy or regulatory change and new product rollouts.
  • Prepare regular reports based on forecast, Key performance metrics and progress towards goals.
  • Main Duties:

Team Lead – Supply Chain and Logistics

Siemens Energy Pty Ltd
10.2022 - 03.2020
  • Work and manage Logistics team in Spares Offers, Procurement, Quality and Logistics, KPI reviews, data quality in Salesforce, project reviews, lesson learned on completed projects, deliveries reviews.
  • Manage and coordinate in Forecasting Control including ETA reporting, demand and sales forecasting.
  • Liaise and manage the relationship with Global factories, sales Engineers to ensure optimized coordination of relevant input and cost-effective outcomes on Spare parts requirements and formulate plans for upcoming projects (major and minor outages).
  • Liaise with shipping, QA departments daily to maintain effective and sustainable supply chain.
  • Weekly catch up with Global factories to ensure promised delivery dates are achieved and review nonconformities.
  • Create, review and update manuals, procedures guide and maintain these documents into SharePoint. Responsible for all the spare parts guides within SharePoint.
  • Maintain and manage the yearly price list of Long-Term Standing Agreement (LTSA) customers, contract management and support commercial team in negotiation when matured.
  • Liaise with shipping companies 3PL; establish best transport based on incotems and cost, set up fixed rates for high volumes (both international and domestic) routes.
  • Main Duties:

Order and Supply chain Officer

Siemens LTD
03.2020 - 11.2018
  • Tender and Bid Coordination.
  • Execute procurement and forwarding process with cost management.
  • Contract negotiation with suppliers and customers to improve supply chain efficiency and sustainability.
  • Work actively with Inventory, warehouse and Freight forwarders to ensure efficient flow of orders within the core network; 3PL coordination.
  • Process and Implement Standardization for customer service processes.
  • Process orders while preparing Pro-forma, sales order, purchase order and despatch docket in SAP and Phoenix.
  • Assist in the importation of orders while assisting duty and tax implications on goods being imported.
  • Maintain coordination with the factory by continuous update of sales force for procurement.
  • Coordinate with Sales Team to forecast and plan customer procurements.
  • Coordinate with the finance and Account department on all billing and returns.
  • Write up claims on any damaged and returned parts and forward to appropriate departments.
  • Power Generation and Spare Parts Department
  • Main Duties:

Team Leader – Sourcing Department

South Austral Pty Ltd
09.2018 - 09.2014
  • Responsible for preparing bids for Quotes and Tenders of Pharmaceuticals and Medical supplies in Microsoft Excel and in ERP while sourcing the most affordable and quality product/material.
  • Facilitating and coordinating best practice tendering and contacting activities.
  • Preparing RFT and RFQ documents.
  • Writing and reviewing tender documents to ensure compliance and terms of sales.
  • Placing orders with vendors, continuously monitoring the lead time and timely notifying clients of the orders.
  • Managing the procurement-supplier relationships for the company.
  • Help sourcing the best alternative for the buyers while maintaining good relationships with vendors, freight forwarders and clients.
  • Domestic and international shipments; both FCL and LCL and Consolidating goods from different suppliers for FCL Cargo.
  • Comparing quotes from forwarders in spread sheet to ascertain the best freight rate.
  • Prepare Import/Export documentation; SLI, Dangerous goods compliance documentation; MO41 etc.
  • Importing goods in bonded warehouses as nature 20 or nature 10 using EDI tariff.
  • Customs clearance of the goods imported liaising with Australian customs and DAFF.
  • Obtaining Export or Import permit from authorized governing bodies for Unrestricted Goods.
  • Account keeping, which includes preparation of quotation, tenders, invoices and duty drawbacks in Excel and ERP.
  • Weekly reporting to Australian government bodies (esp. DAFF, TGA & Australian customs etc.) regarding goods imported and exported.
  • Data entry and record keeping.
  • Management of accounts of one international branch office.
  • Visiting international clients in South Pacific Islands for sales and marketing.
  • Main Duties:

Education

Master’s in commerce - Professional Accounting

University of Ballarat (IIBIT)
Sydney, NSW
01.2009

Bachelor of Business Administration - undefined

Purbanchal University
06.2005

Skills

  • Detail-oriented analysis
  • Analytical negotiation skills
  • Strong organizational skills
  • Experienced in managing import and export paperwork
  • Knowledgeable in trade terminology and practices
  • Experienced in SAP and MYOB applications
  • Strong expertise in logistics and regulatory documentation
  • Expertise in EDI tariff classification
  • Proficient in acquiring new tech skills
  • Proficient in managing competing priorities
  • Independent and collaborative work

Training

  • Financial Planning (Tier 1 R146 Compliant) Nov 2023 Kaplan Professional, Melbourne
  • Statement of Attainment in Customs Brokering July 2014 TAFE, St George College CNR Princess Hwy & President Ave, Kogarah 2217 NSW Australia
  • Dangerous Goods Training Course May 2015 & May 2016 By All modes Dangerous Goods Training in Sydney (AMDS)
  • Compliance Agreements, Quarantine Awareness Programme March 2013 Department of Agriculture, Fisheries, and Forestry (DAFF) Sydney, NSW.
  • Program Summary: This program involves understanding importance of Australian Biosecurity, understanding rules and regulation necessary for imports and exports from and to Australia. Successful completion of the course has accredited for containerized cargo clearance.

Timeline

Customer Service Representative

Siemens Energy Pty Ltd
07.2024 - Current

Business Development Manager

Capkon Home Loan Australia
01.2023 - 12.2023

Team Lead – Supply Chain and Logistics

Siemens Energy Pty Ltd
10.2022 - 03.2020

Order and Supply chain Officer

Siemens LTD
03.2020 - 11.2018

Team Leader – Sourcing Department

South Austral Pty Ltd
09.2018 - 09.2014

Bachelor of Business Administration - undefined

Purbanchal University

Master’s in commerce - Professional Accounting

University of Ballarat (IIBIT)

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Bijay Baskota