BIJAYA GAUTAM
Banks
Summary
Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Developed strong organizational, communication, and problem-solving skills in fast-paced office environment, now looking to transition into new field. Demonstrated ability to manage multiple priorities and support team efficiency. Seeking to apply these transferable skills to contribute effectively in new role.
Overview
2
2
years of professional experience
Work History
Supervisor
Coles Supermarket
09.2024 - Current
- Oversaw daily operations to ensure adherence to company policies and procedures.
- Trained and mentored new staff, enhancing team performance and collaboration.
- Conducted regular performance evaluations, providing feedback to enhance employee development.
- Coordinated schedules and resource allocation to meet operational demands effectively.
- Resolved conflicts and issues among team members, fostering a positive work environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Sales - Part Time
IKEA
05.2024 - Current
- Trained and developed sales team members for improved customer service and sales performance.
- Trained new hires on store policies, procedures, and best practices in customer service and sales techniques.
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
- Enhanced employee performance with thorough training and ongoing coaching on customer service and sales techniques.
- Collaborated with fellow assistants to improve overall team performance and share best practices in customer service and sales support.
- Communicated with customer service and sales teams to improve productivity and service ratings.
Salesperson
Domayne Bedding
06.2023 - 04.2024
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Collaborated with team members to reach collective sales goals, enhancing team productivity.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Bachelor’s - information Technology: IT
Crown Institute of Higher Education
Canberra, ACT08-2025
Skills
- Customer Service
- Product Promotion
- Verbal Communication
- Adapt to Diverse Groups
- Guest Relations
- Excellent communication
- Adaptability and flexibility
- Professionalism
- Time management abilities
- Sales management
- Relationship Building
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Multitasking Abilities
LANGUAGES
English - Professional Working
Hindi - Professional Working
Nepali - Native or Bilingual
Timeline
Supervisor
Coles Supermarket
09.2024 - Current
Sales - Part Time
IKEA
05.2024 - Current
Salesperson
Domayne Bedding
06.2023 - 04.2024
Bachelor’s - information Technology: IT
Crown Institute of Higher Education
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