Bijaya Phuyal
Queanbeyan
Summary
Experienced with operational management, ensuring smooth day-to-day operations and enhanced productivity. Utilizes strategic planning and resource allocation to drive efficiency. Track record of fostering teamwork and managing dynamic environments effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Café Del Mar
02.2025 - 09.2025
- Overseeing day-to-day operations to maintain service excellence and profitability.
- Coordinating between departments to ensure seamless execution.
- Managing team performance, scheduling, and HR compliance.
- Monitoring KPIs and implementing cost-saving strategies.
- Addressing high-level guest complaints and ensuring resolutions.
- Leading process optimization projects and ensuring compliance with regulations.
Restaurant Manager
Café Del Mar
02.2024 - 02.2025
- Directed front-of-house and back-of-house operations for a busy restaurant.
- Supervised, trained, and motivated 25+ staff across multiple shifts.
- Controlled food and labor costs, implemented inventory systems.
- Handled guest relations and ensured 5-star customer service standards.
- Oversaw payroll, compliance documentation, and vendor relations.
Section Head
Café Del Mar
03.2022 - 02.2024
- Managed high-volume tables and event setups.
- Delivered excellent service and resolved guest complaints.
- Upsold menu items and supported staff coordination.
Restaurant Captain
Alev Kebab Sultanate
02.2021 - 01.2022
- Supervised floor staff and delegated daily duties.
- Ensured cleanliness, order accuracy, and guest satisfaction.
- Trained new hires and managed grooming standards.
- Organized staff rosters and reviewed sales reports.
Trainee – Food & Beverage
Evoke Cafe and Bistros
01.2019 - 12.2020
- Developed skills in mise en place, billing, buffet setup, and guest service.
- Learned basics of inventory management and bar operations.
Trainee – Food & Beverage
Bengaluru Marriott Whitefield
07.2018 - 12.2018
- Assisted in buffet setups, billing, and customer interaction.
- Gained exposure to bar operations and guest feedback handling.
Trainee – Food & Beverage
The Dwarikas Hotel
12.2017 - 06.2018
- Rotated across F&B service, bar, and banquet operations.
Trainee – Food & Beverage
Traditional Comfort Hotel
07.2017 - 11.2017
- Supported restaurant service and learned guest interaction basics.
Education
Masters - Hospitality and Tourism Management
International College of Management, Sydney (ICMS)
01.2024
BSc (Hons) - Hospitality Management
Academy of Culinary Arts & Hospitality Management (Lincoln University College)
01.2021
Higher Secondary Education - Management
Liverpool International College
01.2016
Skills
- Leadership & Team Supervision
- Staff Training & Scheduling
- Financial Acumen / Cost Control
- Risk & Compliance Management
- Problem Solving & Guest Relations
- Inventory & Vendor Management
- POS Software & Microsoft Office Suite
- Strong Communication Skills
- Operations management
- Customer service management
- Staff training and development
- Revenue growth
- Project management
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 15-20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved reward by completing upselling tasks with accuracy and efficiency.
Certification
Certificate of Excellence MOD (2024/2025)
Languages
English – Advanced
Hindi – Advanced
French – Intermediate
Timeline
Assistant Operations Manager
Café Del Mar
02.2025 - 09.2025
Restaurant Manager
Café Del Mar
02.2024 - 02.2025
Section Head
Café Del Mar
03.2022 - 02.2024
Restaurant Captain
Alev Kebab Sultanate
02.2021 - 01.2022
Trainee – Food & Beverage
Evoke Cafe and Bistros
01.2019 - 12.2020
Trainee – Food & Beverage
Bengaluru Marriott Whitefield
07.2018 - 12.2018
Trainee – Food & Beverage
The Dwarikas Hotel
12.2017 - 06.2018
Trainee – Food & Beverage
Traditional Comfort Hotel
07.2017 - 11.2017
BSc (Hons) - Hospitality Management
Academy of Culinary Arts & Hospitality Management (Lincoln University College)
Higher Secondary Education - Management
Liverpool International College
Masters - Hospitality and Tourism Management
International College of Management, Sydney (ICMS)