Bikalpa Shrestha
Canberra,ACT
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
7
7
years of professional experience
Work History
Retail Salesperson
Officeworks Pty Ltd
11.2020 - Current
- Stocked merchandise, clearly labeling items, and arranging according to shelf label
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Issued receipts and processed refunds, credits, or exchanges.
- Answered questions about store policies and addressed customer concerns.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Barista
Pinnacle People
08.2020 - Current
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Manager
Cafe
07.2016 - 02.2020
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Information Technology -
Southern Cross University
Skills
- Customer Relationship
- Product and Service Sales
- Troubleshooting
- Persuasive Selling
- Business Operations
- Product Rotation
- POS System Operations
- Cash Handling
- Team Management
- Assigning Tasks
- Languages
- English — Professional
- Nepali — Native or Bilingual
Timeline
Retail Salesperson
Officeworks Pty Ltd
11.2020 - Current
Barista
Pinnacle People
08.2020 - Current
Manager
Cafe
07.2016 - 02.2020
Bachelor of Information Technology -
Southern Cross University
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