Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
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Bikash Adhikari

Mount Lawley,Perth

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior ICT Officer

Eratech Suppliers
Hetauda, Bagmati
02.2022 - 02.2024
  • Developed detailed project plans for the implementation of new ICT systems or applications.
  • Provided technical advice, guidance, training and support to staff members on the use of ICT systems and applications.
  • Ensured that all ICT equipment is maintained in an efficient state for optimal performance.
  • Implemented backup solutions such as cloud storage services to protect company data from loss or damage.
  • Provided technical assistance during meetings, conferences or events involving the use of ICT systems or equipment.
  • Resolved any user queries relating to IT systems as efficiently as possible while ensuring customer satisfaction.
  • Installed anti-virus software on all computers in order to prevent malicious attacks from viruses, malware or other online threats.
  • Identified areas for improvement in existing processes or technologies, and developed strategies to address them.
  • Collaborated with and mentored technology staff, promoting synergetic partnerships, credibility and teamwork.
  • Oversaw various IT staff, personalizing oversight to create positive working relationships and effective management structures.
  • Managed backup, user account and helpdesk systems.
  • Provided company users with tech support for IT problems and account maintenance.

Technical Manager

Techlite Groups Trade Concern
Hetauda, Bagmati
02.2018 - 11.2022
  • Provided technical support for hardware, software and networking issues.
  • Communicated well with project teams, internal clients and external parties.
  • Coordinated tasks with business and technology units to keep deliveries and milestones on schedule.
  • Reviewed information from projects and suggested improvements gleaned from this analysis.
  • Assisted in troubleshooting escalated customer service issues.
  • Created presentations detailing actionable technical improvements to maximize resources.
  • Identified resources needed to complete tasks, resolved issues with personnel and maintained deliverable estimates.
  • Resolved complex problems related to application deployments, server configurations, network architecture.
  • Maintained network infrastructure including routers, switches, firewalls and wireless access points.
  • Troubleshot and resolved problems with programs and systems.
  • Coordinated installation of updated computer programs and systems.
  • Assessed software problems and used troubleshooting tools to swiftly resolve technical issues.

Education

Bachelor of Science - Information Technology (BSc.CSIT)

Hetauda City College
Hetauda, Makawanpur
05-2019

Higher Secondary (Grade 11 & 12) -

Makawanpur Multiple Campus
Hetauda
10-2013

High School Diploma -

Arniko Academy
Hetauda, Makawanpur
06-2011

Skills

  • Communication Skills
  • Customer Support
  • Sales Leadership
  • Troubleshooting and Problem Solving
  • Phone and Email Technical Support
  • Network Security
  • IT Service Management
  • Strategic Planning

Certification

  • Vocational & Skill Development Training Center

References

References available upon request.

Timeline

Senior ICT Officer

Eratech Suppliers
02.2022 - 02.2024

Technical Manager

Techlite Groups Trade Concern
02.2018 - 11.2022

Bachelor of Science - Information Technology (BSc.CSIT)

Hetauda City College

Higher Secondary (Grade 11 & 12) -

Makawanpur Multiple Campus

High School Diploma -

Arniko Academy

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Bikash Adhikari