Summary
Overview
Work History
Education
Skills
Timeline
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Bikash Ghimire

Neutral Bay,NSW

Summary

Enthusiastic Store Team Member focuses on exceptional customer service by greeting customers, assisting with store inquiries and ringing purchases using POS system. Participates in proactive team efforts to achieve departmental and company goals. Works to deliver positive customer experiences in clean, well-maintained store.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

EG Group
Glenrose, NSW
02.2024 - Current
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Organized displays to attract customers and promote sales.
  • Greeted customers upon entering the store and provided assistance.
  • Handled customer complaints in a professional manner.

team member

Officeworks Five Dock
Five Dock, NSW
10.2019 - 01.2023
  • Responsible for organisation and leadership of the technology department including liaising with product manufacturers, co-ordinators and the store manager regarding customer service and sales
  • Plan training for new team members to develop their sales and service skills
  • Lead the technology team in achieving 200% increase in 'extra cover' sales
  • Ensure all work is performed tidily and in a safe manner including setting up details of new products,stocking shelves and installing price label
  • experience in using SAP for inventory main and processing

Team Leader

Whole Farm Market
Enfield Nsw
08.2020 - 11.2022
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
  • Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.

Education

Bachelors - Business in Hospitality Management

Canterbury Institute of Management
North Sydney
07-2024

Advanced Diploma - Business of Hospitality And Tourism Management

Academies Australasia Polytechnic
Sydney, NSW
07.2022

Skills

  • Sales Expertise
  • Heavy Lifting
  • Attention to Detail
  • Product Knowledge
  • Stocking and Replenishing
  • Money Handling
  • Technical Support
  • Computer Skills
  • Hand Scanners
  • Order Preparation
  • Team Member Motivation
  • Clear Communication
  • Complex Problem-Solving
  • Loss Prevention

Timeline

Retail Sales Associate

EG Group
02.2024 - Current

Team Leader

Whole Farm Market
08.2020 - 11.2022

team member

Officeworks Five Dock
10.2019 - 01.2023

Bachelors - Business in Hospitality Management

Canterbury Institute of Management

Advanced Diploma - Business of Hospitality And Tourism Management

Academies Australasia Polytechnic

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Bikash Ghimire