Bikash Khadka
Florey,ACT
Summary
Experienced Data Analyst with a robust background in customer service and a proven track record of delivering actionable insights. Proficient in Excel, SQL, Python, Tableau, and Power BI. Completed a comprehensive Data Analytics Job Ready Program, enhancing skills in communication, critical thinking, and data visualization. Seeking opportunities to leverage expertise in analyzing and reporting on performance metrics, enabling informed decision-making and contributing to organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Analyst
DTC Care
09.2023 - Current
- Lead the creation and use of a system to check data, making it 16% more accurate at DTC Care
- Manage how money was spent by using data analysis, cutting costs by 15% without lowering service quality
- Organize gathering and studying feedback at DTC Care, using sentiment analysis to improve care services
- Use advanced data analysis to plan activities that people like, making them feel more included and happier
- Design models to predict what people would need, helping to use resources better and make things run smoother at DTC Care.
Online Team Member
Woolworths Supermarket
07.2021 - 02.2024
- Provided personalized assistance to customers, offering tailored product recommendations, and ensuring a seamless shopping experience
- Maintained precision in fulfilling customer orders, ensuring accuracy and timeliness in delivery
- Engaged with customers to understand their needs and preferences, building rapport, and fostering long-term relationships.
IT Support and Hardware Technician, Intern
WV Technologies
Canberra
10.2022 - 12.2022
- Coordinated seamless installation and adjustment of network services and components, ensuring uninterrupted operation for internal clients
- Executed software installations and hardware configurations, optimizing system performance, and resolving technical issues promptly
- Provided comprehensive technical support to end-users, troubleshooting hardware and software problems to minimize downtime and enhance productivity
- Coordinated seamless installation and adjustment of network services and components, ensuring uninterrupted operation for internal clients.
Education
Master of Technology (Software Engineering) -
Federation University, Sydney
06.2020
Skills
- Python (Pandas, NumPy, Matplotlib)
- Excel (VLOOKUP, Conditional Formatting, Pivot Tables)
- Microsoft Power BI
- Tableau
- SharePoint
- SQL (SQL Server, MySQL)
- Data Cleaning
- Data Transformation
- Data Visualization
- Dashboard Designing
- Reporting
- Visual Data Representation
- Microsoft Office Proficiency
- Large Dataset Manipulation
- Analytical Problem Solving
Extra Curricular & Certifications
Accenture North America Data Analytics and Visualization Job Simulation on Forage - March 2024
· Completed a simulation focused on advising a hypothetical social media client as a Data Analyst at Accenture
· Cleaned, modelled and analyzed 7 datasets to uncover insights into content trends to inform strategic decisions
· Prepared a PowerPoint deck and video presentation to communicate key insights for the client and internal stakeholders
Certification
- Completed Data Analytics Job Ready Program by ExtraTech, Canberra
- Successfully completed The ACS Professional Year Program – ICT by QIBA
- Attained Diploma of Leadership and Management by CCMT College
References
On Request
Timeline
Data Analyst
DTC Care
09.2023 - Current
IT Support and Hardware Technician, Intern
WV Technologies
10.2022 - 12.2022
Online Team Member
Woolworths Supermarket
07.2021 - 02.2024
Master of Technology (Software Engineering) -
Federation University, Sydney
- Completed Data Analytics Job Ready Program by ExtraTech, Canberra
- Successfully completed The ACS Professional Year Program – ICT by QIBA
- Attained Diploma of Leadership and Management by CCMT College
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