Bikesh Gurung
Sydney
Summary
Recent Bachelor of Business Administration graduate from King’s Own Institute with strong communication and organizational skills. Seeking an entry-level retail position to utilize customer service capabilities, sales acumen, and a solid understanding of business principles to contribute to Harvey Norman’s success.
Overview
9
9
years of professional experience
Work History
Receptionist
Hotel Lake House
04.2016 - 05.2017
- Assisted in administrative duties for office team, including making phone calls, copies and schedules
- Handled complaints and questions, and re-directed calls to other team members as appropriate
- Greeted customers and visitors in-person and via telephone calls
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
Supervisor
N&P Focus Ltd
08.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Nepal Tourism And Hotel Management College
09.2017
Bachelor Of Accounting -
King's Own Institute
Sydney06.2022
Skills
Customer Service and Interpersonal Skills
Cash Handling and Basic Math Proficiency
Team Collaboration and Communication
Organization and Time Management
Attention to Detail and Inventory Management
Adaptability in Fast-Paced Environments
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Timeline
Supervisor
N&P Focus Ltd
08.2023 - Current
Receptionist
Hotel Lake House
04.2016 - 05.2017
High School Diploma -
Nepal Tourism And Hotel Management College
Bachelor Of Accounting -
King's Own Institute
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