Bikesh Hamal
Perth,WA
Summary
Dynamic hospitality professional with extensive experience at The 90s Restaurant, excelling in guest service and problem-solving. Proven ability to enhance customer satisfaction through effective order taking and menu memorization. Recognized for maintaining high hygiene standards and fostering a welcoming atmosphere, ensuring memorable dining experiences.
Experienced with providing outstanding guest service in hospitality setting. Utilizes strong interpersonal skills to ensure welcoming and efficient dining experience. Track record of maintaining collaborative and adaptable approach to meet dynamic customer needs.
Organized Room Service Server with [Number] years of performance in hospitality roles. Memorizes menus and services and describes in detail to guests. Reliable and personable with high level of integrity and strong work ethic.
Enthusiastic [Job Title] with proven skills in handling fast-paced work. Competent in serving customers in rooms with fast deliveries and pick-ups. Offers in-depth menu knowledge to drive sales and help customers select food and beverage items.
Overview
3
3
years of professional experience
Work History
Hotel Waiter
The 90s Restaurant
10.2024 - 05.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with menu selections, providing recommendations to enhance guest experience.
- Processed orders accurately and efficiently, ensuring timely delivery of meals.
- Collaborated with kitchen staff to maintain quality standards and expedite service.
- Monitored dining area for cleanliness and organization, enhancing guest comfort.
- Handled guest inquiries and complaints professionally, ensuring satisfaction.
- Maintained knowledge of daily specials and promotions to inform guests effectively.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
Barista
Coffee Mahal
04.2023 - 08.2024
- Crafted high-quality espresso beverages following standard recipes and customer preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated coffee brewing equipment, consistently achieving optimal beverage quality and taste.
- Collaborated with team members to improve workflow efficiency during busy shifts.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Customer Service Representative
Bhatbhateni Supermarket
05.2022 - 02.2023
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Processed transactions swiftly, ensuring smooth operations at checkout.
- Maintained product knowledge to support customer decision-making and enhance satisfaction.
- Collaborated with team members to improve service delivery and operational efficiency.
- Handled returns and exchanges, adhering to company policies while maintaining customer trust.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Gathered customer feedback to identify areas for improvement in service quality and product offerings.
Education
High School Diploma -
Curtin University
Perth, WA10-2025
Skills
- Cleanliness
- Order taking
- Social perceptiveness
- Reservation management
- Personal grooming
- Table setting
- Guest service
- Guest relations
- Problem-solving
- Order verification
- Menu memorization
- Hygiene standards
- Kitchen assistance
Languages
English
Professional Working
Hindi
Professional Working
Nepali
Full Professional
Timeline
Hotel Waiter
The 90s Restaurant
10.2024 - 05.2025
Barista
Coffee Mahal
04.2023 - 08.2024
Customer Service Representative
Bhatbhateni Supermarket
05.2022 - 02.2023
High School Diploma -
Curtin University