Bikita Dulal
Marshall,Australia
Summary
A motivated, dedicated, and energetic individual seeking an opportunity to engage in Community Services field with determination to foster my existing education, experience, and skills. I am confident in my ability to prioritize, manage multiple tasks, make the right decisions, and handle future challenges effectively. I am a quick learner with a good client handling capacity, enhanced by my experience that I gained.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
PCA Placement
Blue Cross
- Provided personal care assistance, including hygiene, feeding, and companionship
- Monitored and reported any changes in residents' needs
- Maintained a clean and safe environment for clients, reducing the risk of infections and accidents.
- Developed strong relationships with clients'' families to provide updates on progress and address concerns collaboratively.
Customer Service Cashier
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Volunteer
Uniting Emergency Relief
03.2024 - 07.2024
- Client Support: Managed enquiries and scheduled appointments for emergency relief.
- Case Management: Assisted clients with food, material aid, and NILS applications.
- Program planning: Contributed ideas for upcoming community events.
- Program Coordination: Organised and restocked donations for smooth operations.
- Referral services: Connected clients to housing, financial, and other support services.
- Administrative Tasks: Maintained accurate records and ensured confidentiality.
- Meeting participation: Attended meetings and prepared detailed meeting minutes.
Education
Bachelor of Community Services -
Stotts College
Melbourne, VIC05-2025
Certificate III in Individual Support -
Einstein College of Australia
Melbourne, VIC07-2023
School Diploma - Science (+2) with Major skill acquired in Biology, Zoology, Mathematics
Sungava Secondary College
01.2021
SEE - 10th Grade with GPA 3.30 with Major skills acquired in Maths and Science
Adarsha Vidhya Ashram
01.2019
Skills
- Positive Attitude
- Time management
- Recordkeeping and confidentiality
- Task prioritization
- Verbal and written communication
- Active listening
- Cultural awareness
- Relationship building
- Teamwork and collaboration
Certification
- CPR/AED Certification
- First Aid and Manual Handling Certification
- Certificate III in Individual Support
- Food Handler Certification (FHC)
- Working with Children Check
- Police Clearance Certificate
Languages
English
Professional Working
Hindi
Full Professional
Nepali
Native or Bilingual
Timeline
Volunteer
Uniting Emergency Relief
03.2024 - 07.2024
School Diploma - Science (+2) with Major skill acquired in Biology, Zoology, Mathematics
Sungava Secondary College
SEE - 10th Grade with GPA 3.30 with Major skills acquired in Maths and Science
Adarsha Vidhya Ashram
PCA Placement
Blue Cross
Customer Service Cashier
Bachelor of Community Services -
Stotts College
Certificate III in Individual Support -
Einstein College of Australia
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