Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Biko Goma

Melbourne,Victoria

Summary

Flexible Hospitality Specialist with 5+ years of success in scheduling reservations and attending to guest requests. Accomplished in communicating with team members to ensure prompt and high-quality service. Gifted at effectively and respectfully communicating with customers, resulting in higher customer service ratings.

Overview

8
8
years of professional experience

Work History

Food & Beverage Attendant

Crown Casino
02.2017 - Current
  • Received food orders from individuals and explained offerings.
  • Upheld food safety standards at all times.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Created food displays according to established standards, replacing dated products with fresh.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Sales Assistant Team Member

Ikea
06.2020 - Current
  • Boosted team profits with efficient time and resource management focused on meeting and exceeding sales targets.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Drove team revenue totals by bringing in sales.
  • Trained new employees on customer service, money handling and organizing strategies.

Retail Assistant/Customer Service Assistant

Aldi
02.2020 - Current
  • Utilised expertise in visual merchandising to create eye-catching window displays to encourage increased footfall.
  • Continually replenished stock in line with sales records for well-maintained displays and customer ease.
  • Provided an outstanding in-store experience through positive and attentive customer service.
  • Maintained currency on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Addressed customer inquiries and concerns to facilitate decision-making and minimise anxiety or hesitation.
  • Developed new process for employee evaluation which resulted in marked performance improvements.

Bartender

Hotel Staff
01.2016 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Operated efficiently in high-volume setting to prepare and serve more than 10 drinks per hour.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

Education

Associate of Science - Information Technology, Cyber Security

04.2021

Skills

  • Providing customer support
  • Communicating with clients
  • Coordinating events
  • Catering
  • Maintaining glassware stock
  • Beer, wine and soju cocktails
  • Extensive spirits knowledge
  • Safe serving knowledge
  • Health codes compliance
  • Outstanding customer service
  • Anticipating guest needs
  • Suggestive selling
  • Alcohol ordering
  • Menu knowledge
  • Food safety understanding
  • Point of Sale (POS) system operations
  • Food inspection
  • Dining customer service

Timeline

Sales Assistant Team Member

Ikea
06.2020 - Current

Retail Assistant/Customer Service Assistant

Aldi
02.2020 - Current

Food & Beverage Attendant

Crown Casino
02.2017 - Current

Bartender

Hotel Staff
01.2016 - Current

Associate of Science - Information Technology, Cyber Security

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