Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Bikram Bhattarai
IT support
Burwood,NSW
Summary
Overview
3
years of professional experience
5
years of post-secondary education
3
Languages
Work History
LevelOneITSydney
IT and Network Support
06.2023 - Current
Job overview
- Delivered exceptional first-level technical support to end-users via various communication channels
- Promptly responded to and effectively troubleshooted hardware and software issues
- Maintained meticulous ticketing records for efficient tracking of support activities
- Escalated complex issues to higher-level support teams for timely resolution
- Proficiently diagnosed and resolved hardware and software problems, including system configuration and maintenance tasks
- Collaborated with vendors and assisted in network troubleshooting while ensuring system stability and supporting onboarding/offboarding processes.
Woolworths GroupSydney
Customer Service Team Member
10.2020 - 10.2022
Job overview
- Provided friendly and professional assistance to customers, offering detailed product and service information
- Managed a wide range of customer inquiries, complaints, and requests, ensuring swift and effective issue resolution
- Actively engaged in ongoing training programs, consistently updating product knowledge and refining customer service techniques
- Thrived in a fast-paced work environment, adeptly multitasking and strategically prioritizing responsibilities
- Demonstrated a strong work ethic by executing all assigned tasks promptly, meeting team leader and manager expectations
- Collaborated seamlessly with fellow team members, working cohesively to achieve daily, weekly, and monthly performance targets
- Maintained diligent oversight of inventory levels, proactively ordering new stocks as needed to ensure product availability.
Education
Performance EducationSydney, NSW
Professional Year
04.2023 - Current
University Overview
Sydney International School of Technology
Bachelor of Information and Technology
10.2020 - 09.2022
University Overview
Australian Technology And Information College
Diploma/Advanced Diploma from Digital Information
07.2018 - 09.2020
University Overview
Skills
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Refrence
Refrence
Available upon request.
Timeline
IT and Network Support
LevelOneIT
06.2023 - Current
Performance Education
Professional Year
04.2023 - Current
Sydney International School of Technology
Bachelor of Information and Technology
10.2020 - 09.2022
Customer Service Team Member
Woolworths Group
10.2020 - 10.2022
Australian Technology And Information College
Diploma/Advanced Diploma from Digital Information
07.2018 - 09.2020
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