Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Bikram Dangi

DIP 2 ,Dubai

Summary

Punctual Driver with unprecedented talents in truck operations, loading and unloading and route coordination. Experience in operating and driving various trucks to transport goods and materials. Committed to ensuring delivery within specified timeframes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience in Airport industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Driver

Masterbaker Marketing FZCO
07.2015 - Current
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.

Security Officer

G4S
03.2013 - 06.2015
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Checked and verified photo identification prior to granting facility access.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Responded quickly to emergency situations to assess and deflect issues.

Customer Service Representative

Dubai International Airport (Contracted G4S)
09.2012 - 03.2013
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Handled customer inquiries and suggestions courteously and professionally.

Skills

    Effective written and verbal communication skills

    Excellent customer service skills

    Successful working with people from multiple backgrounds

    Excellent time management skills developed whilst studying full time in busy environment

    High level of computer skills

    Appointment management and Documentation skills

    Proactive and ability to work under pressure

    Ability to work autonomously when needed

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Driver

Masterbaker Marketing FZCO
07.2015 - Current

Security Officer

G4S
03.2013 - 06.2015

Customer Service Representative

Dubai International Airport (Contracted G4S)
09.2012 - 03.2013

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Bikram Dangi