Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bikram Tiwari

ASHFIELD,NSW

Summary

Safety-focused and highly disciplined professional with experience operating in fast-paced, high-pressure environments requiring strict adherence to procedures, time management, and risk awareness. Proven ability to maintain concentration over extended periods, follow complex operational processes, and make sound decisions under pressure. Strong commitment to safety, compliance, and continuous improvement—seeking to transition into a Trainee Train Driver role with NSW TrainLink.

Overview

10
10
years of professional experience
10
10
years of post-secondary education

Work History

Customer Service Manager

Phat chicken raymond terrace
Raymond terrace
12.2024 - Current

•Operated in high-pressure environments requiring constant situational awareness and rapid decision-making
•Ensured strict compliance with health, safety, and operational procedures
•Managed daily operations while maintaining accuracy, consistency, and timing under tight deadlines
•Supervised and coordinated team members to ensure smooth and safe operations
•Responded effectively to unexpected issues, minimizing disruption and maintaining service standards
•Maintained detailed records (inventory, reporting, compliance logs) with high accuracy
•Demonstrated strong focus and discipline during long shifts with minimal errors

•Monitored staff performance to ensure adherence to customer service standards.

Head Chef

Hurlstone Park Hotel
Hurlstone Park
07.2022 - 10.2024

•Worked in fast-paced, high-risk environments requiring precision and strict adherence to processes
•Maintained high levels of concentration during extended shifts
•Followed structured procedures to ensure consistency, safety, and quality outcomes
•Managed multiple tasks simultaneously without compromising safety or performance
•Collaborated with team members to maintain efficient and controlled workflow
•Successfully managed high-pressure operations with consistent safety compliance
•Demonstrated reliability through attendance, punctuality, and shift flexibility
•Maintained strong performance in physically and mentally demanding environments

Chef/Manager

Irish group Management
Parramatta
06.2016 - 04.2022
  • Managed kitchen operations and staff schedules in a fast-paced environment.
  • Developed menus focusing on seasonal ingredients and customer preferences.
  • Ensured compliance with health and safety regulations during food preparation.
  • Collaborated with front-of-house staff to ensure seamless service delivery.
  • Implemented cost control measures to optimize food production expenses.

Education

Certificate III - Cookery

All Australian Training Pty Ltd
Sydney
04.2016 - 04.2026

Certificate IV - Cookery

All Australian Training Pty Ltd
Sydney
04.2016 - 04.2016

Capitol Hill College
Kathmandu , Bagmati

Skills

Safety & Risk Awareness

Strict Procedure Compliance

Situational Awareness

Working Under Pressure

Time & Schedule Management

Incident Response & Problem Solving

Attention to Detail

Team Coordination & Communication

Fatigue Management Awareness

Customer Safety & Service

Timeline

Customer Service Manager

Phat chicken raymond terrace
12.2024 - Current

Head Chef

Hurlstone Park Hotel
07.2022 - 10.2024

Chef/Manager

Irish group Management
06.2016 - 04.2022

Certificate III - Cookery

All Australian Training Pty Ltd
04.2016 - 04.2026

Certificate IV - Cookery

All Australian Training Pty Ltd
04.2016 - 04.2016

Capitol Hill College
Bikram Tiwari