Bikram Ghimire
Alice Springs,NT
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Compassionate Community Service Provider with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Woolworths Supermarket
05.2014 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Accounting Clerk
Harvey Norman
04.2022 - Current
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Communicated with suppliers to reconcile invoice payments.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Investigated and resolved internal accounting variances to keep records current.
- Reported financial data and updated financial records in ledgers and journals.
- Prepared reports for upper management detailing key financial metrics
- Managed expense, capitalization, amortization and spend data.
- Built and professionally developed highly competent team of accounting professionals.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Logged reports, expenses, receipts and sales documents into digital database.
Disability Support Worker
Life Without Barriers
06.2023 - Current
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Maintained detailed records of patient progress, documentation of services and case notes.
Education
Certificate IV in Disability
Nomi Collage
505/410 Elizabeth Street, Surry Hills NSW 201001.2023
Bachelor of Accounting - Accounting
Holmes Institute
91 York Street, Sydney10.2021
Certificate IV - Accounting
TAFE
Brookvale, NSW02.2016
High School Diploma -
Aroma English Higher Secondary School
Bharatpur4420707.2011
Skills
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Customer Account Management
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Order and Refund Processing
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Report Preparation
- Cash Register Operations
- Handheld Computer Device Software
- Adobe Systems Adobe Acrobat
- Microsoft Outlook
- Customer Service and Assistance
- Telephone Management
- Customer Data Confidentiality
- Stocking and Replenishing
- Client Relationships
- Inventory Control Processes
- POS Systems and Ordering Platforms
- Customer Care
- Accounts Payable and Accounts Receivable
- Ledger and Journal Entries
- Bookkeeping Operations
- MS Office
- Accounts Payable and Receivable
- Verbal and Written Communication
- Account Reconciliation
- Personal Bookkeeping
- Bookkeeping
- Collections
- Cash Handling
- Pos Operation
- Microsoft Office
- Daily Living Requirements
- Incident Reports
- Disability Services
- Independent Living Support
- Relationship Building
- Progress Documentation
- Individual Support Plans
- Creative Thinking
- Emotional Support
- Disability Awareness
- Lifestyle Support
- Client Confidentiality
- Behavior Support Plans
- Medication organization
- Recordkeeping proficiency
- Social Skills Development
- Mobility support
- Appointment management
- Client Transportation
- Health and safety
- Meal Planning
- Individualized support plans
- Home Healthcare Services
- Risk Assessments
Reference
Ratika Chhetri (Manager at Harvey Norman)
0432505475
Jane Mihaka (Manager at Life without Barrier)
89556400
Timeline
Disability Support Worker
Life Without Barriers
06.2023 - Current
Accounting Clerk
Harvey Norman
04.2022 - Current
Customer Service Representative
Woolworths Supermarket
05.2014 - 03.2021
Certificate IV in Disability
Nomi Collage
Bachelor of Accounting - Accounting
Holmes Institute
Certificate IV - Accounting
TAFE
High School Diploma -
Aroma English Higher Secondary School
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