BIKRAMJEET SINGH
Melbourne,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing in experience from working in various sectors, such as customer service, call operator in call centre and driving. Energetic and active learner. Interested in changing role and enhancing capabilities.
Overview
14
14
years of professional experience
Work History
Tow Truck Driver
Ace Car Freighters
03.2015 - 10.2020
- Customer Service
- Delivering and picking up cars
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
Customer Service
The Degani Café
02.2014 - 02.2015
- Taking Orders
- Dealing with bulk orders
- Cash Handling
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
Customer Service agent
Barclays Bank
01.2010 - 01.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Adapted to new applications and maintained knowledge of current technologies.
Delivery Truck Driver
Toll Administration
11.2022 - 07.2023
- Inspected vehicle before and after every trip and conducted minor repairs.
- Operated equipment such as hand trucks and carts to efficiently load and unload vehicles, consistently maintaining tight timetables.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
- Optimized routes to maximize efficiency and scheduled service stops.
- Delivered packages on time while developing new routes with concern for both safety and weather.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Education
Bachelor of Science - Computer Science
Kurukshetra University
India06.2007
Skills
- Good Communication and interpersonal Skills
- Positive attitude
- Well versed in basic IT platform and programs
- Adaptable
- Active listener
- Analytical Approach
- Team Goals
- Efficiency and Time Management
- Critical Thinking
Timeline
Delivery Truck Driver
Toll Administration
11.2022 - 07.2023
Tow Truck Driver
Ace Car Freighters
03.2015 - 10.2020
Customer Service
The Degani Café
02.2014 - 02.2015
Customer Service agent
Barclays Bank
01.2010 - 01.2014
Bachelor of Science - Computer Science
Kurukshetra University
Similar Profiles
Eli RashidovEli Rashidov
Corporate Fleet / Branch Manager at Drivo Rent A Car/ Ace & Fox Rent CarCorporate Fleet / Branch Manager at Drivo Rent A Car/ Ace & Fox Rent Car
Anita WilliamsAnita Williams
Customer Service Specialist Part Time at Walser Automotive Group/Ace Rent A CarCustomer Service Specialist Part Time at Walser Automotive Group/Ace Rent A Car
Hillary TorresHillary Torres
Sales Associate at Ace Car RentalSales Associate at Ace Car Rental
Farzana TemoriFarzana Temori
Picker Packer at Maihan BakeryPicker Packer at Maihan Bakery
Jon TraubJon Traub
Customer Relations Case Manager at Hewlett Packard AustraliaCustomer Relations Case Manager at Hewlett Packard Australia