Bikram Singh
Epping,VIC
Summary
Dynamic Administrative Specialist with proven expertise in office administration and customer relations at Mundra Logistics. Adept at enhancing operational efficiency and driving customer satisfaction through effective communication and problem-solving skills. Recognized for developing strong stakeholder relationships and implementing strategies that improved service delivery and client engagement.
Overview
4
4
years of professional experience
Work History
Administrative Specialist
Mundra Logistics
Melbourne, VIC
02.2023 - Current
- Managed office correspondence and communication for logistics operations.
- Performed data entry tasks in an accurate and timely manner.
- Handled confidential documents in a secure manner while ensuring privacy regulations were met.
- Created documents such as invoices and purchase orders according to established guidelines.
- Developed and maintained effective relationships with internal and external stakeholders.
- Drove customer feedback to deliver information to management for corrective action.
Retail Sales Associate
Van Heusen
Essendon, VIC
03.2024 - 12.2024
- Assisted customers with product selection and inquiries.
- Maintained store appearance by organizing merchandise displays.
- Processed sales transactions efficiently at the cash register.
- Collaborated with team members to enhance customer service.
- Resolved customer complaints calmly and effectively to ensure satisfaction.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Promoted special offers and discounts to encourage additional purchases.
Sales Representative
KICKSTW
Melbourne, VIC
03.2022 - 11.2022
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased sales and customer satisfaction through personalized servicing.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Suggested and implemented new features to develop brand awareness.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Recorded accurate and efficient records in customer database.
Education
Bachelor of Business - Management
Victoria University
Melbourne, VIC11-2025
Skills
- Product Merchandising and Distribution
- Post-Sales Support
- Sales Expertise
- Account Management
- Retail Sales Customer Service
- Team Worker
- Problem Solving
- Communication
- Office administration
- Project management
- Customer service
- Sales techniques
- Time management
- Customer relations
- Fluent In 4 Languages: English, Punjabi, Hindi & Urdu
References
References available upon request.
Timeline
Retail Sales Associate
Van Heusen
03.2024 - 12.2024
Administrative Specialist
Mundra Logistics
02.2023 - Current
Sales Representative
KICKSTW
03.2022 - 11.2022
Bachelor of Business - Management
Victoria University