MUHAMMAD BILAL AFZAL
Dubbo,NSW
Summary
Highly motivated individual with experience in providing compassionate and comprehensive case management and
services to clients. Extensive knowledge of community resources and programs available to clients and their
families. Skilled in developing individualized service plans and coordinating services with other departments and
organizations. Dedicated professional with proven performance in management, leadership and communication.
Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
4
4
years of professional experience
Work History
Intensive Therapeutic Worker
LIFE WITHOUT BARRIERS
Dubbo, NSW
03.2023 - Current
- Established trusting relationships with clients by demonstrating empathy, respect and understanding of their unique backgrounds and experiences
- Assisted clients in identifying goals related to recovery from addiction or mental illness
- Maintained accurate clinical documentation according to company policies and procedures
- Engaged in crisis management interventions to de-escalate challenging situations
- Advised clients on available resources for financial assistance, housing, education and employment opportunities
- Encouraged healthy lifestyle choices through education on nutrition, physical activity, sleep hygiene
- Ensured compliance with regulations related to client health and safety standards
- Maintained accurate records of client progress towards goals
- Participated in team meetings to discuss progress towards treatment objectives.
Disability Support Worker
WESTHAVEN
Dubbo, NSW
11.2020 - Current
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements
- Coordinated medical appointments, errands, and social events
- Demonstrated excellent communication skills while interacting with clients, families and other healthcare professionals
- Maintained secure environment for staff and residents, following established safety standards
- Assisted residents in activities of daily living to maintain health and dignity
- Encouraged independence by teaching skills needed for everyday life.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
Senior Sandwich Artist
ORIGIN KEBABS
Dubbo, NSW
12.2019 - 12.2020
- Performed administrative duties including tracking sales data, scheduling shifts, ordering supplies
- Provided exceptional customer service by greeting each customer warmly and accurately completing orders
- Adhered to company policies and procedures for receiving deliveries, storing food items, and controlling waste
- Followed all safety protocols when handling food products or operating kitchen equipment
- Utilized excellent communication skills to resolve customer complaints promptly and efficiently
Education
Post Graduate Diploma of Early Childhood Education -
Victoria University
Melbourne, VIC06-2024
Coursework Towards Bachelors Of Management And Finance -
Kings Own Institute
01.2023
Diploma Of Community Services -
Cube Institute
11.2021
Bachelor Of Commerce -
Punjab University
09.2017
Inter In Commerce -
Punjab College
07.2015
Marticulation In Science -
City School
06.2013
Skills
- Medication schedules
- MS Excel
- Powerpoint
- Microsoft Word
- Emotional support
- Recordkeeping proficiency
- Safety management
- Housekeeping skills
- Managing records
- Coordinating services
- Team collaborating
- Reliable and trustworthy
- Organizational skills
- Safety Management
- Mobility Support
- Supporting Daily Living Needs
- Documentation Skills
Timeline
Intensive Therapeutic Worker
LIFE WITHOUT BARRIERS
03.2023 - Current
Disability Support Worker
WESTHAVEN
11.2020 - Current
Senior Sandwich Artist
ORIGIN KEBABS
12.2019 - 12.2020
Post Graduate Diploma of Early Childhood Education -
Victoria University
Coursework Towards Bachelors Of Management And Finance -
Kings Own Institute
Diploma Of Community Services -
Cube Institute
Bachelor Of Commerce -
Punjab University
Inter In Commerce -
Punjab College
Marticulation In Science -
City School
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