Bilel Benchouikha
Sydney,NSW
Summary
Hello I am french from Paris based in Sydney looking for a full time job . Hardworking employee with experience in residential and commercial settings. Adept at following instructions and working cooperatively with team members.
Overview
2
2
years of professional experience
Work History
Assistant Hotel Manager
Sofitel Luxury Hotels
08.2023 - 12.2023
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Contributed to the hotel''s reputation for excellent service by consistently receiving positive reviews from satisfied customers.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds.
- Ensured proper billing for guests by accurately recording consumed items from mini bars.
- Maintained cleanliness and organization of mini bar areas, contributing to a pleasant guest experience.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Implemented safety protocols to maintain a secure environment for guests and staff members alike.
Hotel Room Attendant
Sofitel Luxury Hotels
03.2023 - 08.2023
- Provided personalized service to VIP guests by accommodating special requests when possible.
- Contributed to positive guest reviews, providing exceptional service during their stay.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Maintained high levels of cleanliness and presentation for in-room dining experiences, ensuring a positive impression.
- Assisted the kitchen staff with food preparation tasks, contributing to efficient order processing times.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Hotel Room Attendant
Le Meurice Palace
11.2022 - 03.2023
- Enhanced customer satisfaction by providing personalized assistance and recommendations to luxury clients.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
- Contributed to positive guest reviews, providing exceptional service during their stay.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Ensured proper billing for guests by accurately recording consumed items from mini bars.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
Restaurant Manager
Cafe Du Trocadero
03.2022 - 10.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
Restaurant Team Member
Cafe Du Trocadero
09.2021 - 02.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
Education
International Business Management
Progress Com
Paris France 07.2021
Human Resources Management
Roger Verlomme
Paris France 07.2019
Skills
- Hospitality
- Food and Beverage Operations
- Restocking amenities
- Safety Procedures
- Food Plating
- Food presentation
- Order Taking
- Strong customer service
Additional Information
White card , full Australian driver license , Rsa
Languages
French
Native or Bilingual
English
Full Professional
Arabic
Native or Bilingual
Spanish
Professional Working
Timeline
Assistant Hotel Manager
Sofitel Luxury Hotels
08.2023 - 12.2023
Hotel Room Attendant
Sofitel Luxury Hotels
03.2023 - 08.2023
Hotel Room Attendant
Le Meurice Palace
11.2022 - 03.2023
Restaurant Manager
Cafe Du Trocadero
03.2022 - 10.2022
Restaurant Team Member
Cafe Du Trocadero
09.2021 - 02.2022
International Business Management
Progress Com
Human Resources Management
Roger Verlomme
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