BILGUUN GANBAATAR
Wolli Creek,Australia
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
5
5
years of professional experience
Work History
Amenities Attendant and Mini Bar
Crown Sydney Hotel
06.2023 - Current
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
F&B Attendant
Rydges Sydney Airport
10.2022 - 06.2023
- Coordinated and communicated within back and front of house based on customers’ special dietary.
- Boosted customer loyalty through friendly interactions and genuine care for their dining experience.
- Collaborated with the kitchen team to ensure timely delivery of food orders, maintaining high-quality standards.
- Enhanced customer satisfaction by providing efficient and attentive service during busy periods.
Woolworths Store Team Member
Woolworths Metro Marrickville
08.2021 - 10.2022
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
F&B Attendant
K-Food Restaurant
01.2021 - 08.2021
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Delivered exceptional guest experiences by anticipating needs and attending to special requests.
Housekeeping Supervisor
The Star Grand Hotel Sydney
02.2020 - 01.2021
- Developed and conducted training programs for new and existing housekeeping staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Housekeeping Supervisor
Holiday Inn Darling Harbour
03.2020 - 11.2020
- Developed and implemented effective housekeeping procedures.
All Rounder
The Shed Cafe
05.2019 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Diploma of Early Childhood Education and Care -
Kirana College
02.2022
Certificate III - Childcare
Kirana College
Town Hall01.2020
Skills
- Communication
- Customer Service
- Time Management
- Team player attitude
- Reliability and punctuality
Languages
English
Native or Bilingual
Mongolian
Native or Bilingual
References
- Rajesh, Amenities Supervisor, The Crown Hotel, +61 468 342 131
- Chi Khang Thach, Rydges Sydney Airport, +61 406 339 541
- Catherine, The Star Grand Hotel, +61 406 159 380
Timeline
Amenities Attendant and Mini Bar
Crown Sydney Hotel
06.2023 - Current
F&B Attendant
Rydges Sydney Airport
10.2022 - 06.2023
Woolworths Store Team Member
Woolworths Metro Marrickville
08.2021 - 10.2022
F&B Attendant
K-Food Restaurant
01.2021 - 08.2021
Housekeeping Supervisor
Holiday Inn Darling Harbour
03.2020 - 11.2020
Housekeeping Supervisor
The Star Grand Hotel Sydney
02.2020 - 01.2021
All Rounder
The Shed Cafe
05.2019 - 03.2020
Diploma of Early Childhood Education and Care -
Kirana College
Certificate III - Childcare
Kirana College
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