Biljana Balovska
Perth,WA
Summary
Overview
6
6
years of professional experience
Work History
Registrar
Department of Justice (Government of Western Australia)
11.2023 - Current
- Having a solid background in court administration and judiciary support
- Demonstrated ability in communication and strategic planning, procedure adherence and maintaining high level of accuracy in court document preparation and sensitive data management
- Undertaking case management of civil, criminal and appeal matters and effectively providing direction and support to parties to achieve judiciary outcomes
- Ensuring delivery of quality information and assistance to customers, handling routine court and legal inquiries
- Maintaining compliance with relevant legislation and demonstrating a commitment to ethical conduct within court processes and software databases.
Australian Public Service Officer
Services Australia (Australian Government)
02.2023 - 11.2023
- Provide a high level of client service by assessing individual needs and determining entitlements and obligations, including exercising delegations in accordance with legislation and guidelines
- Manage and respond to a broad range of complex customer circumstances in a fast-paced, dynamic and digital environment, providing policy driven solutions
- Develop and apply strategies to manage challenging situations involving refugees, Indigenous and vulnerable and family domestic violence customers
- Deliver a range of customer service functions, including processing work; face to face services; fraud and debt management; compliance and program management, public healthcare and claims
- Apply digital capability skills and ability to navigate various government software databases
- Interpret and apply government legislation, policies and procedures relating to decision making processes within defined policy and legislative parameters of the Australian Government
Examination Supervisor in German Language
Goethe Society WA
05.2021 - 02.2023
- Exam supervision and correction of exam papers of adult students in A1 Beginners level under the auspices of the Goethe-Institute of Australia and TestDaf – Institute
- Exam supervision and correction of exam papers of students in A1 Beginners, A2 Intermediate and in Deutsches Sprachdiplom 2 (DSD2) exams as part of the German classes for children
- Work under the auspices of the German Central Agency for German Schools Abroad (German Federal Office of Administration)
- Provide support and preparation for students for reading, writing, listening and speaking exams.
German Language Teacher
Goethe Society WA
01.2018 - 02.2023
- Deliver classes for children and adults at various levels in the field of German Language, Culture, Society and Politics
- Develop new course material, learning support tools, teaching material and class lesson plans.
Language Program Coordinator for Adult Classes
Goethe Society WA
12.2019 - 09.2022
- Assisted customers with their enquiries related to adult courses, course books, enrolments and processing of refunds
- Acted as communication channel between the relevant teachers, the team and students by informing them on course matters
- Created and updated adult courses on the Goethe Society website and ensuring the optimal running of the teaching program and courses overall
- Maintained relations with the German Central Agency for German Schools Abroad (German Federal Office of Administration)
- Responsible for human resources and recruitment of teachers, negotiated pay rise, salaries and preparation hours for teachers with Goethe Society Committee.
Government Intern
Department of Communities
02.2021 - 05.2021
- Provided strategic support for a team on the project 'Multicultural Plan' under the Western Australian Multicultural Policy Framework
- Engaged in research, including providing analysis of Multicultural plans of other jurisdictions
- Analysed self-assessment surveys of the department staff and using key information for the creation of the plan.
Teacher Assistant Intern
Hilfe von Mensch zu Mensch Organisation
09.2019 - 10.2019
- Interned for not-for-profit organisation Hilfe von Mensch zu Mensch with the financial assistance of the Sedgwick Language Scholarship from University of Western Australia
- Worked on a development program incorporating assisting adult migrants and refugees in German orientation courses and social and cultural integration courses.
Education
Master of International Relations -
University of Western Australia
2022
Honours Program in German Studies -
University of Western Australia
2019
Bachelor of Arts -
University of Sydney
2018
Skills
Professional Skills Summary
Highly skilled policy and international relations professional with substantial experience working with NGOs, The Australian Federal Government and State Government of Western Australia Highly developed leadership skills with the commitment to support and inspire a collaborative and positive work culture, that supports best business practice Skilled in delivering education, program coordination and management, development and assessment of policy regulations In-depth understanding of socio-political factors that impact on regional and global politics Highly developed skills in complex policy interpretation and application, skilled in developing and initiating strategies that support program objectives and deliverables Strongly committed to client focused solutions and fostering strong stakeholder partnerships Highly effective communicator with the capability to engage with a diverse clientele base and communicate in a business and on an international platform High level of skills and competency preparing high level documents and confidential reports Confident to identify key issues and risks, develop mitigation strategies/pragmatic solutions Highly skilled supporting clients from culturally and linguistically diverse backgrounds with well-developed cultural awareness and cultural competence Highly proficient in various software: MS Office Suite, business emailing, Zoom, MS Teams & Google Meet, with sound cyber security management skills and online awareness Strongly committed to supporting and modelling Diversity, Equity & Inclusion (DEI) principles in the workplace maintaining a culturally safe workplace.
Accomplishments
- Vivian Hill Nevile Scholarship in Master of International Relations
- Sedgwick Language Scholarship in Honours in German Studies
- University of Sydney Access Scholarship: Bachelor of Global & International Studies
Professional Development
- Examiner Certificate A1 and FitA1: (German) Writing & Speaking, 2022, Goethe Institute
- Spanish Beginners Course Level 1 & 2, 2020, North Metropolitan TAFE, W.A
Languages
English
Native or Bilingual
Macedonian
Native or Bilingual
German
Native or Bilingual
Serbian
Professional Working
Spanish
Limited Working
Turkish
Elementary
References
Available upon request
Timeline
Registrar
Department of Justice (Government of Western Australia)
11.2023 - Current
Australian Public Service Officer
Services Australia (Australian Government)
02.2023 - 11.2023
Examination Supervisor in German Language
Goethe Society WA
05.2021 - 02.2023
Government Intern
Department of Communities
02.2021 - 05.2021
Language Program Coordinator for Adult Classes
Goethe Society WA
12.2019 - 09.2022
Teacher Assistant Intern
Hilfe von Mensch zu Mensch Organisation
09.2019 - 10.2019
German Language Teacher
Goethe Society WA
01.2018 - 02.2023
Master of International Relations -
University of Western Australia
Honours Program in German Studies -
University of Western Australia
Bachelor of Arts -
University of Sydney
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