Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Biljana Drakulic

Elwood

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

19
19
years of professional experience

Work History

Retail Sales Assistant

Tempur Pedic
02.2023 - Current
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Boosted add-on sales through suggestive selling techniques and product recommendations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Executive Sales Assistant

Isabella's Fine & Antique Jewellery
04.2022 - 01.2023
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
  • Enhanced store reputation through effective communication and relationship-building with clients.
  • Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Counter Manager

Clarins
01.2017 - 02.2022
  • Organized sale events and created eye-catching product displays to attract customers to [Type] counter.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Achieved sales goals through effective communication and demonstration of products.
  • Conducted monthly audits of stock levels for accurate record-keeping purposes.
  • Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
  • Implemented visual merchandising strategies to attract customers and promote featured products.
  • Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
  • Collaborated with team members to improve overall store performance and achieve targets.
  • Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
  • Analyzed sales trends to make informed decisions on promotional activities and product offerings.
  • Demonstrated product application on clients using testers and samplings.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Sales Representative

Alan Pinkus
06.2012 - 12.2016
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Serviced multiple customers at once
  • Handled returns and exchanges professionally while adhering to company policies and maintaining customer satisfaction.
  • Aided in seasonal merchandise transitions by efficiently restocking shelves according to visual merchandising guidelines.
  • Developed strong product knowledge, enabling effective communication with customers about features and benefits of various footwear options.
  • Enhanced customer satisfaction by providing personalized shoe recommendations and fitting assistance.

Sales Assistant

Myer Melbourne
02.2005 - 05.2012
  • Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

Bookkeeping

Holmesglen Institute
Southbank, VIC
09.2004

Economics

Economic Faculty
10.1984

High School Diploma -

Vaso Pelagic Grammer School
11.1981

Skills

  • Punctuality
  • Cash Handling
  • Cash Register Operation
  • Processing payments
  • Visual Merchandising
  • Returns processing
  • Brand Awareness
  • Sales expertise
  • Opening and closing procedures
  • Stock management
  • Point of sale operation
  • Fashion sense
  • Customer Service

Languages

Serbian
Native or Bilingual
Croatian
Native or Bilingual
Macedonian
Native or Bilingual

Timeline

Retail Sales Assistant

Tempur Pedic
02.2023 - Current

Executive Sales Assistant

Isabella's Fine & Antique Jewellery
04.2022 - 01.2023

Counter Manager

Clarins
01.2017 - 02.2022

Sales Representative

Alan Pinkus
06.2012 - 12.2016

Sales Assistant

Myer Melbourne
02.2005 - 05.2012

Bookkeeping

Holmesglen Institute

Economics

Economic Faculty

High School Diploma -

Vaso Pelagic Grammer School

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Biljana Drakulic