Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Hi, I’m
Biljana Drakulic
Peregian Beach,QLD
Summary
Overview
17
years of professional experience
Work History
Clarins/ David Jones
Counter Manager
01.2017 - 02.2022
Job overview
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Organized promotional events and interacted with community to increase sales volume.
- Held weekly meetings with director to identify techniques to overcome sales obstacles.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Analyzed skin condition and made appropriate product recommendations.
- Recommended retail products for at-home use.
- Fostered friendly, warm and exceptional customer experience.
- Demonstrated product application on clients using testers and samplings.
Alan Pinkus
Sales Representative
06.2012 - 12.2016
Job overview
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
Myer
Sales Assistant
02.2005 - 05.2012
Job overview
- Emphasized product specifications to meet customer needs.
- Described product highlights and benefits to help guide purchasing decisions.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
Education
Holmesglen Institute Of TAFEHolmesglen
Bookkeeping Certificate from Bookkeeping
09.2004
University Overview
Faculty Of EconomicsBosnia And Herzegovina
Business Economics from Economics
10.1984
University Overview
High School DiplomaBosnia And Herzegovina
High School Diploma
11.1981
University Overview
Skills
- Product knowledge
- Business Development
- Sales and marketing
- Staff Management
- Sales Closing
- Policies and Procedures
- Client Service
- Problem solving strength
- Sales expertise
- Records management
- Cash Handling
- Cash Register Operation
Timeline
Counter Manager
Clarins/ David Jones
01.2017 - 02.2022
Sales Representative
Alan Pinkus
06.2012 - 12.2016
Sales Assistant
Myer
02.2005 - 05.2012
Holmesglen Institute Of TAFE
Bookkeeping Certificate from Bookkeeping
Faculty Of Economics
Business Economics from Economics
High School Diploma
High School Diploma
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